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CXHub - VOC (Voice of Customer) Setup Guide
Who is this Guide For? Crexendo Admins and Super Users responsible for configuring VOC (Voice of Customer) Goal Setup and configure VOC to capture, categorize, and analyze recorded voice calls using Snapshots, Topics, and Insights Prerequisites Admin login access to VOC (Voice of Customer) Customer call recordings are being captured and available fo...
2 min reading timeOptimizing Google Chrome for Crexendo CXHub
Who is this Guide For? All Users that log in to the Crexendo VIP CXHub Agent Toolbar. Prerequisites Google Chrome Access to Chrome Settings Administrative rights may be required depending on security settings. If unable to make these changes, please contact your IT Support. Overview This guide provides instructions for optimizing Google Chrome to ...
1 min reading timeCRM Integrations
Link your CRM to the VIP Platform with our Integrator Client! Subscription Required CRM Integrations is an enhanced feature and required licensing. Network Requirements for the Integrator Client Before installing the Integrator Client, please ensure your firewall or security policies allow access to the following domains and ports. These connections...
2 min reading timeCrexendo CX: Network Requirements
The information below contains various network requirements to make your VoIP Installation Successful. The first section of the document covers general network requirements that apply to most networks when implementing Voice over IP (VoIP). Please review these and any Vendor KBs that might apply to your solution. VoIP General Network Requirements T...
1 min reading timeReply Cloud: Network Readiness Assessment
When migrating a phone system to the cloud, the largest point of failure becomes your own local network. To avoid headaches, the most important thing to know is whether or not your network is ready for a new VoIP installation. Reply Cloud is an all in one solution that will assess your network and provide key troubleshooting tools to diagnose and re...
0 min reading timeCX (CCaaS): How to enable and capture logs
This document walks you through enabling console logs and saving them to a file for the support team to review. Enable Logging Using your Chrome Browser right click on the Agent Toolbar or Admin Page and Click Inspect On the Console Tab, Clear the current logs and enable “Preserve Logs” under settings. Now we need to do the same thing for Networ...
0 min reading timeCXHub - QA (Quality Assurance AI Review) Setup Guide
Who is this Guide For? Crexendo Admins and Super Users responsible for configuring QA (Quality Assurance) Goal Setup and configure QA to automatically evaluate recorded voice calls using Parameters, Categories, Templates, and Snapshots Enable dashboards and reporting for call quality visibility at scale Prerequisites Admin login access to QA Custome...
4 min reading time