Device Name: Firmware Version: Yealink W52P 25.81.0.60 Yealink W60B 77.85.0.25 Yealink W70B 146.85.0.40          ...

This guide gives you all of the overrides for the Snom PA -1 Device and how it's auto-provisioned to the Crexendo VIP System.   Multicast Listening: multicast_listen="on" mc_address1="239.0.0.3:10002" mc_address2="IP ADDRESS AND PORT" mc_address3="IP ADDRESS AND PORT" mc_address4="IP ADDRESS AND PORT" mc_address5="IP ADDRESS AND PORT" mc_address6="I...

This feature will allow customers to sign in to hotdesking devices and see the line keys update with their current name and extension information on the display. Setup for the users is identical to the following process: https://support.crexendo.com/hc/en-us/articles/8433109446423-VIP-Hotdesking This new feature does not require users to be a Call C...

  Device Type Firmware Version Yealink T21P E2 52.84.0.125 Yealink T22P 7.70.1.20 Yealink T23G 44.84.0.140 Yealink T26P 6.60.200.240 Yealink T28P 2.60.200.242 Yealink T29G 46.83.0.120 Yealink T31G 124.86.0.40 Yealink T32G 32.70.0.168 Yealink T33G 124.86.0.40 Yealink T38G 38.70.0.185 Yealink T40G 76.84.0.125 Yealink T41P 36.83.0.120 Yealink T41S 66.8...

=" Connect Devices to WiFi: static.wifi.enable="1" static.wifi.1.ssid="MyWiFi" static.wifi.1.label="MyWiFi" static.wifi.1.security_mode=:"WPA2-PSK" static.wifi.1.password="Thisisareallybadpassword" Static IP Address to Device: network.internet_port.type ="2" network.internet_port.ip ="PRIVATE IP ADDRESS (192.168.X.X)" network.internet_port.mask ="Su...

Using SNAPmobile iOS SNAPmobile iOS is a softphone with portal capabilities including a SIP softphone, contact management, answering rule management, extension dialing, visual voicemail, presence, and call recording. This article is a comprehensive guide to logging into SNAPmobile iOS for the first time and utilizing its features. Logging into the A...

Device Name: Firmware Version: Snom MKLE 100 1.0.2.3c Snom M500 1.14.6      ...

Remote Directories can sometimes fail to load, when it does it will require we add this override into the devices that are missing or have the incorrect URL directory_setting.remote_phone_book.enable="1" directory_setting.history.enable="1" directory_setting.url="https://phonevip:940ce9f875b5@endpoints1-phx.vipvoice.io/cfg/yealink_directory_setting....

Using SNAPmobile Android Written by Client Support | Last published at: October 31, 2024 SNAPmobile Android is a softphone with portal capabilities including a SIP softphone, contact management, answering rule management, extension dialing, visual voicemail, presence, and call recording. This article is a comprehensive guide to logging into SNAPmobi...

Introduction This document contains information on how to use SNAP Builder to reconfigure the feature and line buttons on your Crexendo desk phone. NOTE: SNAP Builder is only used for feature/line buttons (not Soft Keys).  Feature/line buttons are located on the left and right side of you desk phone display screen.  The four Soft Keys are located at...

Multicast Paging on Polycom Phones The following override will create two-page groups; page group 1 is "All Page" and page group 2 is "Sales". Devices that include these override settings can send pages to these two groups. ptt.pageMode.enable="1" ptt.pageMode.group.1.label="All Page" ptt.pageMode.group.2.label="Sales" feature.nonVolatileRingerVolum...

Custom Wallpaper: P2917="image URL" P2916="1" Enable Attended Transfer: P1376="1" BLF CALL PICKUP: These overrides apply to line keys 1-6 allowing for BLF pickup Enable = 1 Disable = 0 P6752="1" P6753="1" P6754="1" P6755="1" P6756="1" P6757="1"  ...

This guide will walk you through troubleshooting the webphone for the CrexendoVIP Platform. Webphone will not register: Port 9002 Blocked/Unable to be Reached We have seen several ISPs or Routers that are blocking port 9002 from being accessed. This is the port needed for the webphone to register with our servers to operate as expected with full fun...

If you are using the following headsets WH66, WH67, WH68 or the WH6X Dual headsets, you will need to add this override to your device to allow for the functions of the WH series headsets to be compatible with your new Yealink headset.   T5xW - This override will install the firmware for 96.86.0.127 which has been provided by Yealink as a beta firmwa...

Device Name: Firmware Version: Snom D120 10.1.54.24 Snom D717 10.1.137.15 Snom D735 10.1.137.15 Snom D785 10.1.137.15          ...

VIP - Polycom Web UI Provisioning 1 month ago Updated This guide will walk users through the Polycom Web UI to auto-provision the devices to the Crexendo VIP Platform. These steps can be used for All Polycom models. Web UI provisioning is an excellent tool should devices not provision using our Polycom Redirect Service, or if the customer network is...

Connecting Wifi dongle to Device   Insert the Wi-Fi USB Dongle into the USB port on the back of the phone when the phone is in an idle state. The LCD screen will prompt: Searching for Wi-Fi Assistant? Select the Wi-Fi List Softkey  Use the menu arrow keys to select the desired Wi-Fi network. Press the Connect Softkey. Enter the Wi-Fi password. Press...

This guide will walk you through setting up Poly E-Series devices that are new or flashed from and to Crexendo.     When the device is plugged in and connected to the network it will prompt you to confirm the Language, Time, Network, and EULA   Set an admin password (It will be overwritten after its setup): Select the Network Connection: Select a Ti...

Device Name: Firmware Version: Yealink CP860 37.81.0.10 Yealink CP920 78.76.0.15 Yealink CP925 148.86.0.5 Yealink CP930 (DECT Yealink W60B) 77.83.0.65 Yealink CP935W - Base (DECT Yealink 70B) 149.86.0.10 Yealink CP935W 149.86.0.10 Yealink CP960 73.86.0.20 Yealink CP965 143.86.0.1  ...

Device Name Firmware Version Polycom VVX 101 6.4.4 Polycom VVX 201 6.4.4 Polycom VVX 250 6.4.2.0 Polycom VVX 300 5.9.7.4477 Polycom VVX 301 6.4.4 Polycom VVX 310 5.9.7.4477 Polycom VVX 311 6.4.4 Polycom VVX 350 6.4.2.0 Polycom VVX 400 5.9.7.4477 Polycom VVX 401 6.4.4 Polycom VVX 410 5.9.7.4477 Polycom VVX 411 6.4.4 Polycom VVX 450 6.4.2.0 Polycom VV...

Device Name: Firmware Version: Crexendo CX220 1.0.4.71 Crexendo CX240 1.0.4.71 Crexendo CX270 2.0.4.71 Crexendo CX340 2.0.4.71 Crexendo CX350 2.0.4.71 Crexendo CX430 2.0.4.71        ...

Current Version 2.5.4 Previous Version 2.5.3 https://static.helpjuice.com/helpjuice_production/uploads/upload/image/25911/direct/1742227857800/Crexendo%20VIP%20General%20Firewall%20Setup%20v2.5.3%20OCI.pdf         CHANGE LOG - 2.5.3 > 2.5.4 4/18/2025 - Corrected typo in firewall section From: To:        ...

These are common extensions that are restricted from use due to Federal or State services needing to be dialed from your devices.  In addition to emergency numbers like 911, other non-emergency service numbers are often reserved for specific types of municipal services. Here's a breakdown of some commonly reserved VoIP extensions that provide access...

Device Name: Firmware Version: Grandstream GRP2612 1.0.9.74 Grandstream GRP2613 1.0.9.74 Grandstream GRP2614 1.0.9.74 Grandstream GRP2615 1.0.9.74 Grandstream GRP2616 1.0.9.74 Grandstream GRP2624 1.0.9.74 Grandstream GRP2634 1.0.9.74 Grandstream GRP2670 1.0.9.74 Grandstream GXP-2130 1.0.11.79 Grandstream GXP-2140 1.0.11.79 Grandstream GXP-2160 1.0.1...

Hot Desking (or Hoteling) is a workplace system where employees use available desks at different times on a first-come, first-served basis. Companies generally turn to hot desking to maximize space utilization, improve desk efficiency, and reduce real estate costs.    In your Crexendo VIP domain, you have the option to set up your physical phones so...

Device Name: Firmware Version: Grandstream HT812 1.0.43.11 Grandstream HT813 1.0.43.11 Grandstream HT816 1.0.43.11 Grandstream GXW2416 1.0.23.5 Grandstream GXW2424 1.0.23.5 Grandstream GXW2432 1.0.23.5 Grandstream GXW2448 1.0.23.5  ...

Device Name: Firmware Version: Polycom SoundPoint 5000 4.0.16 Polycom SoundPoint 6000 4.0.16 Polycom SoundPoint 7000 4.0.15 Polycom Trio 8300 7.2.4 Polycom Trio 8500 7.2.4 Polycom Trio 8800 7.2.4  ...

Instructions:     Step 1: Visit the website portal.crexendovip.com/portal and Click on the "Sign in with Google" button.     Step 2: A Google Accounts Sign In window will open up prompting you to input your GSuite/Google Account Details.   Note: If the pop up does not appear, please check your pop up blocker settings on your web browser     Step 3: ...

Check out the link below for the FCC update guidelines on 10 Digit Dialing: FCC Guidelines for 10 Digit Dialing...

Device Name: Supported Formats Image Size (Pixels) File Size:   VP59 .jpg, .png, .bmp     1920*1200         SIP-T29G    .jpg, .jpeg, .png, .bmp     480*272, 1.8MP     <= 5MB       SIP-T32G     .jpg, .png, .bmp     480*272         SIP-T38G     .jpg, .png, .bmp     480*272         SIP-T46G     .jpg, .jpeg, .png, .bmp     480*272, 1.8MP     <= 5M...

Call Waiting: call_waiting.enable="0" - Disabled call_waiting.enable="1" - Enabled Call Waiting Tone: call_waiting.tone="0" - Disabled call_waiting.tone="1" - Enabled Remove DND Button: features.dnd.allow="0" - Disabled features.dnd.allow="1" - Enabled Headset Mode: features.headset_mode.enable="0" - Disabled features.headset_mode.enable="1" - Enabl...

When working with Multicast Paging change the value for X with the designated line key you wish to use on the device. Multicast Paging - Recieve Only multicast.listen_address.x.ip_address="239.0.0.4:10004" multicast.listen_address.x.label="page all" multicast.receive_priority.priority="0" Multicast Paging - Broadcast and Recieve multicast.listen_add...

  Instructions:   Step 1. Visit the website portal.crexendovip.com/portal and click on the "Login with Office 365" button:     Step 2. A Microsoft Sign In window will open up prompting you to input your Office 365 details. (If the pop up does not appear, please check your pop up blocker settings on your web browser)     Step 3. Once you have logged ...

If you would like to add the option to dial another extension or return to an operator or auto attendant from a user's voicemail, follow the steps below:   1. Login to the web portal.   2. Access the Voicemail settings from either your Messages tab or from the "Edit User" and "Voicemail" tab.   3. In the "Operator Forward" section, input the extensi...

The Crexendo Guidebook is the primary training tool for all administrators and users when using your Crexendo phone system.   The Crexendo Guidebook for Managers includes guides on managing your Crexendo environment through the VIP Portal as well as all other guides for Call Center Supervisors, and users. Think of it as the all in one training guide...

  This Guide will allow you to use the tools to generate your own local company directory for the Yealink devices.  How to use Yealink Directory GuideBook Yealink Directory Tool...