Introduction

This guide outlines the steps for enabling CAIRO AI Receptionist on a customer's domain via the Crexendo Marketplace.

Prerequisites

• CAIRO needs to be published to your platform
• A Support user with Superuser privileges is required to log in to the NetSapiens portal for authentication to the Crexendo Marketplace.
• Access to the Crexendo Marketplace: https://marketplace.crexendo.com
• The customer domain name you need to enable

Steps:

1. Login to the Crexendo Marketplace
   Log into the CSP portal. There are three different ways to log into the MarketPlace as Super User. 

2. Access the CAIRO AI Receptionist App
   Scroll down below the Spotlight Apps and locate the Enabled Apps section.
   Click on the CAIRO app.

   

1. ((((ADD FORK FOR SU to Approve or OM to request app))))
2. Manage Domains
   Click the Manage Domains option.
   Click Add to begin the domain enablement process.

   

   Search for the desired domain and click Add to enable CAIRO AI Receptionist for that domain.
3. Verify CAIRO Has Been Enabled and Configured
   A ConfigUI (CXDO_MKTPLACE_CAIRO) will be automatically generated for the domain.
   1. NOTE: Editing any of the UI Config's directly may effect the availability or functioning of CAIRO. Do not edit the automatically generated CAIRO UI Config.

      

      A System User labeled AI Receptionist will be created within the domain.

      

      The Answering Rule for the AI Receptionist user will be automatically set to route calls to CAIRO.

      

Tips and Warnings

If the Office Manager is already logged in when this is configured, they will need to log out and log back in for the CAIRO tile to appear in the navigation row.

Troubleshooting

Calls to CAIRO AI Receptionist Fail When Front-Ended by a Call Queue

Issue
Calls routed through a call queue to the CAIRO AI Receptionist may fail.

Cause
The call queue ring timeout is not sufficient for CAIRO call processing to answer.

Workaround

1. Create a user/system user (e.g., CAIRO Forwarding User)
2. Configure its Answering Rule:

• Forward Always to the CAIRO AI Receptionist pilot number
• Set Ring Timeout to 25 seconds

3. In the call queue (In Queue Options → Forward Destination), select this user instead of the CAIRO pilot number

Result
Overrides the queue’s shorter timeout and allows CAIRO enough time to answer.
See example screen shots below:

 

 

FAQ

Need More Help?

If you need additional assistance, please contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com — our team is happy to help!