Crexendo CXHub

Agent, supervisor, and admin guides for CXHub.

All topics

• CXHub: How to Add Music to a Campaign Add your own hold and transfer music to a CXHub campaign. Campaigns & SMS
• CXHub: How to Create a Campaign Create CXHub voice inbound, voice outbound, SMS and webchat campaigns. Campaigns & SMS
• CXHub: How to Setup SMS Campaigns Set up SMS campaigns in CXHub, from adding numbers in VIP to building the IVR flow. Campaigns & SMS
• CXHub: How to Use the SMS Parking Feature How agents pull a parked SMS chat from the queue in the CXHub Interaction Hub. Campaigns & SMS
• CXHub: Managing Outbound Campaign Data Download, upload, reset and delete the contact records in a CXHub outbound campaign. Campaigns & SMS
• CXHub: SMS Integration Setup Guide Set up a CXHub chat campaign so SMS sent to a VIP number arrive in CXHub. Campaigns & SMS
• CXHub: Historic Reports Use CXHub Interaction Analyst for historical reports, with data limits and a glossary of terms. Reports & Quality
• CXHub: Live Reports Real-time CXHub reports on today's agents, calls, dispositions, SLA, SMS and more. Reports & Quality
• CXHub: Voice of Customer (VOC) Use CXHub Voice of Customer to see customer sentiment, trends and transcripts from recorded calls. Reports & Quality
• How To: CXHub - Set Up QA (AI Quality Review) Configure parameters, categories, and templates so QA automatically scores recorded calls. Reports & Quality
• How To: CXHub - Set Up Voice of Customer (VOC) Configure snapshots, topics, and insights to analyze what customers say on recorded calls. Reports & Quality
• Crexendo CX/HTEC Series Supported Devices & Minimum Firmware Supported Crexendo CX (HTEK) phones and the minimum firmware each model needs. Setup & Support
• Crexendo CX: Network Requirements Firewall, port and IP allowlist requirements for Crexendo CX (CXHub), with vendor-specific links. Setup & Support
• CXHub: Getting Started for Administrators and Supervisors A tour of CXHub for admins and supervisors, plus everyday tasks like skills, dispositions and recordings. Setup & Support
• CXHub: Getting Started for Agents A CXHub guide for agents: logging in, the agent dashboard, and handling inbound and outbound calls. Setup & Support
• CXHub: How to Submit a Ticket and Use the Support Portal Sign in to the support portal and submit or track a CXHub support ticket. Setup & Support
• How To: CXHub - Authorize Microsoft 365 Logins to the Support Portal Approve Microsoft 365 single sign-on so your team can log in to the Support Portal. Setup & Support
• How To: CXHub - Enable and Capture Logs Turn on and save Chrome console and network logs so Support can troubleshoot the agent toolbar. Setup & Support
• How To: CXHub - Optimize Google Chrome Chrome settings that prevent timeouts and keep the CXHub agent toolbar running smoothly. Setup & Support
• CX: Common FAQs Policy: Rules and terms. Use when explaining what Crexendo does or requires, like retention periods, returns, or compliance. Setup & Support