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Onboarding and training for users, admins, and supervisors.
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- How To: Add Music On Hold to the Domain and to Call Queues Add your own hold music and on-hold messages to the domain or to specific call queues. Admin Essentials
- How To: Create and Edit Auto Attendants Build a phone menu that greets callers and routes them to people, queues, voicemail, or a dial-by-name directory. Admin Essentials
- How To: Create and Edit Call Queues Route callers to a group of agents with Round Robin, Ring All, Linear Hunt, and other queue types. Admin Essentials
- How To: Create and Edit Time Frames Set business hours, after-hours, and holiday schedules, then tell your phone system what to do during each. Admin Essentials
- How To: Create, Edit, and Reset/Delete Users Add, edit, reset and delete users in the VIP Portal for Managers. Admin Essentials
- How To: Navigate the Inventory Section of the Portal A walk through the Inventory section: phone numbers, SMS numbers, phone hardware and fax accounts. Admin Essentials
- How To: Record Calls and Access Call Recordings Turn call recording on or off and listen to recordings (kept 90 days unless offloaded to external storage). Admin Essentials
- VIP: How to Use VIP Analytics to Manage Your Call Queues and Agents Introduction VIP Analytics is a tool designed for Office Managers and Call Center Admin Essentials
- How To: Manage Calls Using the Attendant Console Answer, transfer, and monitor calls for your whole office from one screen. Supervisor Essentials
- How To: Navigate Call Center as a Call Center Supervisor A supervisor's tour of Call Center in the VIP Portal: queues, agents, monitoring and reports. Supervisor Essentials
- How To: Run Call Center Reports and Metrics Build, schedule and export call center reports on queues and agents. Supervisor Essentials
- VIP: How to Use VIP Analytics to Manage Your Call Queues and Agents Introduction VIP Analytics is a tool designed for Office Managers and Call Center Supervisor Essentials
- How To: Navigate and Use the Mobile App Make, transfer, and text from your phone, check voicemail, and use the company directory in the VIP Mobile app. User Essentials
- How To: Navigate and Use Your Crexendo Desk Phone Everyday desk phone basics: making, answering, holding, transferring, parking, and conferencing calls. User Essentials
- How To: Use My Voicemail and It's Features Check and manage your voicemail from your desk phone, the VIP Portal, the web phone or the mobile app. User Essentials
- How To: Use the Portal for Users and Agents Manage your own voicemail, texts, faxes, contacts, answering rules, and call history in the VIP Portal. User Essentials
- How To: Use the Web Phone Use your computer as a phone: make and take calls, check voicemail, chat, and change your greeting from your browser. User Essentials
- Overview: Phone Feature Codes (Star Codes) Keypad codes for call forwarding, Do Not Disturb, call pickup, intercom, recording, and more. User Essentials
- Quick Start: Group Messaging Get up and running with Group Messaging: sign in, send texts, and manage contacts. Quick Guides: Devices
- Quick Start: Yealink T73W Quick reference for placing, answering, holding, transferring and conferencing calls on a Yealink T73W. Quick Guides: Devices
- Quick Start: Yealink T74W Quick reference for placing, answering, holding, transferring and conferencing calls on a Yealink T74W. Quick Guides: Devices
- Quick Start: Yealink T85W Quick reference for placing, answering, holding, transferring and conferencing calls on a Yealink T85W. Quick Guides: Devices
- Quick Start: Yealink T87W Quick reference for placing, answering, holding, transferring and conferencing calls on a Yealink T87W. Quick Guides: Devices
- Grandstream GXP-2160 Quick reference for placing, answering, holding, transferring and conferencing calls on a Grandstream GXP2160. Quick Guides: Devices
- Quick Start: Grandstream GRP2613 Quick reference for calling, transferring, conferencing, parking and DND on a Grandstream GRP2613. Quick Guides: Devices
- Quick Start: Yealink T54W Get started with the Yealink T54W: placing calls, transfers, voicemail, and a printable quick-reference guide. Quick Guides: Devices
- Quick Start: Yealink T33G Quick reference for placing, answering, parking and transferring calls on a Yealink T33G. Quick Guides: Devices
- Quick Start: Yealink T58W Pro Quick reference for placing, answering, parking and transferring calls on a Yealink T58W Pro. Quick Guides: Devices
- Quick Start: Yealink T53 Quick reference for placing, answering, parking and transferring calls on a Yealink T53. Quick Guides: Devices
- Quick Start: Yealink T57W Quick reference for placing, answering, parking and transferring calls on a Yealink T57W. Quick Guides: Devices
- Quick Start: Polycom VVX 250 Quick reference for placing, answering, parking and transferring calls on a Poly VVX 250. Quick Guides: Devices
- Quick Start: Yealink T44W Quick reference for placing, answering, parking and transferring calls on a Yealink T44W. Quick Guides: Devices
- Quick Start: Polycom E350 Quick reference for placing, answering, parking and transferring calls on a Poly E350. Quick Guides: Devices
- Quick Start: Yealink T34W Quick reference for placing, answering, parking and transferring calls on a Yealink T34W. Quick Guides: Devices
- Quick Start: Polycom E450 Quick reference for placing, answering, parking and transferring calls on a Poly E450. Quick Guides: Devices
- Quick Start: Yealink T46U Quick reference for placing, answering, parking and transferring calls on a Yealink T46U. Quick Guides: Devices
- Quick Start: Yealink T31G Quick reference for placing, answering, parking and transferring calls on a Yealink T31G. Quick Guides: Devices
- Quick Start: Yealink W73 Cordless Phone Pair a Yealink W73 handset with its base, then place, hold, park and transfer calls. Quick Guides: Devices
- Quick Start: Yealink CP965 Quick reference for placing, answering, holding and transferring calls on a Yealink CP965 conference phone. Quick Guides: Devices
- Quick Start: Yealink CP935 Quick reference for placing, answering, holding and transferring calls on a Yealink CP935 conference phone. Quick Guides: Devices
- Quick Start: Yealink W79 Cordless Phone Pair a Yealink W79 handset with its base, then place, hold, park and transfer calls. Quick Guides: Devices
- Quick Start: Grandstream WP820 Quick reference for calling, holding, transferring, Wi-Fi and charging on a Grandstream WP820. Quick Guides: Devices
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