Who is this Guide For?
- All Users (with access to Crexendo VIP Portal for Managers and SNAP Builder.)
Goal
- Create a Night Mode / Time Frame Toggle button that routes calls to an after-hours destination.
What You’ll Need
- Access to the correct Domain in Crexendo VIP Portal
- The phone number and your after-hours destination (answering service number or after-hours extension)
- Access to Users, Time Frames, and Inventory
- The device listed under Inventory > Phone Hardware (MAC address visible)
Overview
This guide walks you through creating a Night Mode toggle by:
- Creating a new Time Frame set to Always
- Adding an answering rule for TOD Routing and for the end user
- Adding the time frame to the phone number’s time-of-day routing
- Assigning a Timeframe Toggle line key in SNAP Builder
Steps
Select each step to expand the details.
Step 1: Open Time Frames
- In Crexendo VIP Portal, select Time Frames.
- Select the correct domain.
Step 2: Create the “Night Mode” Time Frame (Always)
- Select Add Time Frame.
- Name it (example: Night Mode).
- Set the time frame to Always.
- Select Save.
Step 3: Show System Users
- Go to Users.
- Uncheck Hide System Users (bottom of the page).
Step 4: Find the TOD Routing User
- Locate the TOD Routing user for the phone number you’re enabling Night Mode for.
- Confirm the extension is 1 + the phone number.
- Open the TOD Routing user and go to Answering Rules.
Tip: If you don’t see TOD Routing users, confirm Hide System Users is unchecked.
Step 5: Add the Night Mode Answering Rule (TOD Routing)
- Select Add Rule.
- Select the Night Mode time frame.
- Uncheck Enabled.
- Check Call Forwarding and select Always.
- Enter the after-hours destination (number or extension).
- Select Save.
Step 6: Move Night Mode to the Top (TOD Routing Priority)
- Drag and drop the Night Mode rule to the top of the list.
- Select the Save button that appears at the top of the rules list.
Step 7: Open the End User
- Return to Users.
- Select the user who needs the Night Mode toggle available on their phone.
- Open the Answering Rules tab.
Step 8: Add the Night Mode Answering Rule (End User)
- Select Add Rule.
- Select the Night Mode time frame.
- Uncheck Enabled.
- Check Call Forwarding and select Always.
- Enter the after-hours destination (number or extension).
- Select Save.
- Leave this Night Mode rule at the BOTTOM of the end user’s priority list.
Important: For the end user, keep Night Mode at the bottom of the rule priority list.
Step 9: Add Night Mode to the Phone Number’s Time-of-Day Routing
- Select Inventory.
- Select the phone number.
- Add the Night Mode time frame to time-of-day routing.
- Select the appropriate treatment and destination.
- Select Save.
Note: If you cannot get back out of Night Mode, drag the Night Mode time frame to the bottom of the other time frames and Save.
Step 10: Open SNAP Builder (Phone Hardware)
- In Inventory, open the Phone Hardware tab.
- Select the device MAC address.
- This opens SNAP Builder.
Step 11: Assign the Line Key as a Timeframe Toggle
- Select the line key you want to use for Night Mode.
- From Select a Feature, choose Timeframe Toggle.
- Begin typing Night Mode and select it when it appears.
Step 12: Set the Target User and Reboot the Phone
- Set Target User to the TOD Routing user (1 + Phone Number).
- Select Save.
- Reboot the phone to apply the change.
- Test by toggling Night Mode ON and OFF and placing a test call.
Expected Result
- The desk phone displays a Night Mode (timeframe toggle) line key.
- When toggled ON, calls route to your after-hours destination.
- When toggled OFF, calls return to normal routing.
Troubleshooting
I can’t get out of Night Mode
- Go to Inventory > Phone Number routing.
- Drag the Night Mode time frame to the bottom of the other time frames.
- Select Save and test again.
The Night Mode button doesn’t show up on the phone
- Confirm you selected the correct device MAC address in Inventory > Phone Hardware.
- Confirm the line key is set to Timeframe Toggle and Night Mode is selected.
- Confirm you clicked Save in SNAP Builder and rebooted the phone.
Calls aren’t routing to after-hours when Night Mode is ON
- Confirm the after-hours number/extension is correct on the Night Mode answering rule.
- Confirm Night Mode is added to the phone number’s time-of-day routing with the correct destination.
- Confirm the toggle’s Target User is the TOD Routing user.
FAQ
Why is the Night Mode time frame set to “Always”?
Because the phone button controls when Night Mode is active. Setting it to Always allows the toggle to enable/disable routing without relying on a schedule.
Why do we uncheck “Enabled” on the answering rules?
The rule is typically left disabled so the Timeframe Toggle can control it from the phone.
Where do I find the TOD Routing user?
Go to Users and uncheck Hide System Users. The TOD Routing user extension is typically 1 + the phone number.
Need More Help?
If you need additional assistance, please contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com — our team is happy to help!