How To: Desk Phone - Transfer a Call

Written By Jexter Reyes (Administrator)

Updated at May 6th, 2026

Table of Contents

Symptoms Procedure Related Information Escalation Information Escalation Information: SD1 Change Log

Symptoms

There are two common transfer types: Attended (consult first) and Unattended (blind transfer).

While on the call, press Transfer (soft key or hard key).
Dial the extension or phone number, then press Send.
Announce the call and confirm they can take it.
Press Transfer again to complete the transfer (hanging up may also complete it, depending on model/config).

NOTE: If they cannot take the call, follow these steps:

End the consult leg (often End Call soft key).
Press the original caller’s line key to return to them (they are still on hold).

If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com

Date	Description
May 6, 2026	Article revamped