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Jexter Reyes
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Crexendo
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Articles by Jexter (140)
- Problem: Group Messaging - No Reminder on Calendar A scheduled reminder isn't showing on the calendar: what to check. Updated October 22nd, 2026 117 views
- Policy: HIPAA Compliance with Fax How faxing protects sensitive documents, and your responsibilities under HIPAA. Updated October 23rd, 2026 113 views
- How To: Group Messaging - Send Canned Response Insert a saved canned response into a conversation to reply faster. Updated October 22nd, 2026 255 views
- How To: Loup - Integrate a CRM Install the Loup Chrome extension and connect it to your web-based CRM for screen pops and click-to-call. Updated October 22nd, 2026 205 views
- Overview: Group Messaging - Conversation Page A tour of the Conversations page, where you send and manage your texts. Updated October 22nd, 2026 322 views
- How To: Group Messaging - Export Message History Export the message history from a conversation or date range. Updated October 22nd, 2026 241 views
- How To: Group Messaging - Delete or Archive Conversation Archive inactive conversations or permanently delete ones you no longer need. Updated October 22nd, 2026 262 views
- How To: Audio Monitoring Listen in silently on an agent's call for coaching or quality checks. Updated October 22nd, 2026 174 views
- Problem: Calls Not Routing to the Group Voicemail Calls aren't reaching the group voicemail box: check the call flow and mailbox setup. Updated October 22nd, 2026 129 views
- How To: Group Messaging - Delete Blast Campaign Delete a blast you no longer need, including drafts and scheduled blasts. Updated October 22nd, 2026 221 views
- Problem: Business Marketing Messaging - Import fails Contact import fails or shows invalid numbers: check the file type and number format. Updated October 29th, 2026 211 views
- Problem: Group Messaging - MMS Delivery Issues Picture messages aren't delivering: file size, format, and carrier checks. Updated October 22nd, 2026 253 views
- Problem: Business Marketing Messaging - Contacts Imported but not on the Right List Imported contacts landed on the wrong list: check the list mapping. Updated October 29th, 2026 218 views
- How To: Call Back for Call Queue Let callers request a callback instead of waiting on hold in a queue. Updated October 22nd, 2026 75 views
- Error: Business Marketing Messaging - Sending limit reached What the "Sending limit reached" campaign error means and how to fix it. Updated October 29th, 2026 307 views
- How To: Download and Install the Integration Plugin Install the Crexendo Chrome extension that connects your CRM to Crexendo VIP. Updated October 22nd, 2026 167 views
- FAQs: Group Messaging Answers to common questions about reminders, blasts, drips, and contacts. Updated October 27th, 2026 208 views
- How To: Import Contacts Import contacts into the portal so they appear in phone and app directories. Updated October 22nd, 2026 180 views
- Problem: Voicemails Not Notifying the Inbox or Email Voicemail alerts going to the wrong inbox or email: what to recheck. Updated October 22nd, 2026 134 views
- Problem: Group Messaging - Away Message Troubleshooting Fix away messages that aren't sending or are sending too often. Updated October 27th, 2026 130 views
- How To: AI Receptionist - Create and Edit Updated November 2nd, 2026 32 views
- FAQs: Yealink Common questions about Yealink phones: finding the IP address and upgrading firmware. Updated October 22nd, 2026 126 views
- Problem: Desk Phone - Group Voicemail Key Not Showing Fix a group voicemail key that doesn't show on the desk phone. Updated October 22nd, 2026 107 views
- Problem: Cannot Get Out of Night Mode Night mode stays on: how to turn it off from Inventory and get normal call routing back. Updated October 22nd, 2026 172 views
- How To: Polycom - Set Up a New or Re-Flashed E-Series Device for Crexendo Get a new or re-flashed Poly E-Series phone through first-time setup so it registers to Crexendo. Updated October 22nd, 2026 11 views
- FAQs: Polycom Common questions about Poly (Polycom) phones: finding the IP address, upgrading firmware and first-time setup. Updated October 22nd, 2026 118 views
- Problem: Group Messaging - Contacts Opting-out after Starting Campaign Many contacts opting out after a campaign: tone, frequency, and consent tips. Updated October 22nd, 2026 133 views
- How To: Yealink - Connect Wifi and Bluetooth Dongles to CX275 Connect a Wi-Fi or Bluetooth USB dongle to a Yealink CX275 desk phone. Updated October 22nd, 2026 86 views
- How To: Business Marketing Messaging - Removing Automation Condition Remove a condition from a Business Marketing Messaging automation, with a guide to each condition type. Updated October 22nd, 2026 229 views
- How To: Group Messaging - Send an MMS Send pictures and files in a conversation, including size limits. Updated October 22nd, 2026 286 views
- How To: Yealink - Connect Wifi and Bluetooth Dongles to CX400 Connect a Wi-Fi or Bluetooth USB dongle to a Yealink CX400 desk phone. Updated October 22nd, 2026 100 views
- Problem: Group Messaging - Consent Message Status is Not Visible The consent status isn't showing for a contact: what it means and how to fix it. Updated October 22nd, 2026 234 views
- How To: AI Receptionist - Activate Turn on a finished CAIRO AI Receptionist so it starts answering calls. Updated October 22nd, 2026 292 views
- How To: Set Status to Do Not Disturb (DND) Turn Do Not Disturb on or off so calls go straight to voicemail. Updated October 22nd, 2026 98 views
- How To: Create Conference Extension Set up a static conference extension that several people can dial into. Updated October 22nd, 2026 129 views
- How To: Group Messaging - Manually Opt-Out a Contact Mark a contact as opted out so they stop receiving messages. Updated October 22nd, 2026 290 views
- Problem: Group Messaging - Can't Edit or Delete a Reminder Why a reminder can't be changed or removed, and what you can do instead. Updated October 22nd, 2026 134 views
- Problem: Group Messaging - Away Messaging Isn't Sending Auto Reply Your away message isn't auto-replying: settings and steps to check. Updated October 22nd, 2026 163 views
- Problem: Group Messaging - Message History Exports Troubleshooting Exports keep failing: check the date range and size limits. Updated October 22nd, 2026 263 views
- How To: Associate Time Frame with Auto Attendant Greeting Play a different auto attendant greeting during a specific time frame. Updated October 22nd, 2026 115 views
- Problem: Group Messaging - Blast Taking Longer to Deliver Why large blasts take time to send, and what to check if one is stuck. Updated October 22nd, 2026 132 views
- How To: Enable and Use Masquerade Use Masquerade to view and manage a user's settings from the portal without their password. Updated October 28th, 2026 116 views
- Headset Warranty Information Updated November 3rd, 2026 8 views
- How To: AI Receptionist - Manage Existing AI Edit, update, deactivate or delete your existing CAIRO AI Receptionists. Updated October 22nd, 2026 338 views
- How To: Business Marketing Messaging - Build Strong Condition Set for Automation Build automation conditions that trigger on the right inbound messages and avoid false triggers. Updated October 22nd, 2026 227 views
- Problem: Business Marketing Messaging - Automation Issue Troubleshooting Fix an automation that won't trigger or triggers too often. Updated October 22nd, 2026 154 views
- How To: Go Integrator Nava - Integrate Vinsolutions/CoxAuto Connect VinSolutions (Cox Automotive) CRM to Crexendo VIP with NavaGo. Updated October 27th, 2026 202 views
- How To: Set Up Enhanced Voicemail Add options for callers in your voicemail, like pressing a key to reach someone. Updated October 29th, 2026 262 views
- How To: Group Messaging - Delete a Reminder Delete a scheduled reminder before it sends. Updated October 22nd, 2026 247 views
- Problem: Group Messaging - Future Drips Stopped Sending Why later drip messages stopped, usually because the contact replied. Updated October 22nd, 2026 208 views
- How To: Group Messaging - Delete Drip Campaign Permanently delete a drip campaign and stop any messages it hasn't sent. Updated October 22nd, 2026 186 views
- How To: Go Integrator Nava - Integrate Salesforce Connect Salesforce to Crexendo VIP with NavaGo for screen pops, click-to-dial and call logging. Updated October 27th, 2026 159 views
- Problem: National Do Not Call Registry - Can't Register Fax Numbers Fax numbers can't go on the Do Not Call Registry; how to report junk faxes to the FCC instead. Updated October 22nd, 2026 49 views
- How To: Enable Time Frame for Domain Set up company-wide time frames for inbound call routing. Updated October 22nd, 2026 79 views
- Policy: Phone Returns (Unopened Devices) Return unopened phones within 90 days of installation, and how RMA approval works for opened devices. Updated October 22nd, 2026 222 views
- Problem: Group Messaging - Reminder Sent at Wrong Time A reminder went out at the wrong time: check the time zone and schedule. Updated October 22nd, 2026 143 views
- How To: Yealink - Use Local Company Directory Build a local company directory for Yealink phones with Yealink's directory tool. Updated October 22nd, 2026 37 views
- How To: National Do Not Call Registry - Register Number Add your number to the FTC's National Do Not Call Registry to stop legitimate telemarketing calls. Updated October 22nd, 2026 44 views
- How To: Grandstream - Check your Phone's Firmware Find the firmware version on a Grandstream phone and compare it to the minimum required. Updated October 22nd, 2026 17 views
- How To: Polycom - Check your Phone's Firmware Find the firmware version on a Poly (Polycom) phone and compare it to the minimum required. Updated October 22nd, 2026 20 views
- Problem: Business Marketing Messaging - Cannot Send MMS using Phone MMS can't be sent from the mobile app; use the web platform instead. Updated October 30th, 2026 190 views
- How To: Yealink - Check Your Phone's Firmware Find the firmware version on a Yealink phone and compare it to the minimum required. Updated October 22nd, 2026 60 views
- How To: Go Integrator Nava - Integrate a CRM Log in to and configure the Go Integrator Nava client to link your CRM to Crexendo VIP. Updated October 23rd, 2026 331 views
- How To: Go Integrator Nava - Download and Install Client Firewall requirements and steps to download and install the Go Integrator Nava client. Updated October 22nd, 2026 263 views
- CX: Common FAQs Policy: Rules and terms. Use when explaining what Crexendo does or requires, like retention periods, returns, or compliance. Updated October 30th, 2026 20 views
- Overview: VIP Portal A tour of the VIP Portal for Users: messages, contacts, answering rules, phones and call history. Updated October 22nd, 2026 215 views
- SMS Registration Form The SMS brand and campaign registration form required before you can text from a Crexendo number. Updated November 5th, 2026 68 views
- How To: Web Phone - Add Another Caller to a Call Add a third person to a call from the web phone. Updated October 22nd, 2026 343 views
- How To: HubSpot - Create Loup Integration Create a Loup screen pop for HubSpot using the company's custom search URL. Updated October 22nd, 2026 197 views
- How To: GSuite - SSO Enrollment Link your Crexendo VIP account to your Google account so you can sign in with Google. Updated November 3rd, 2026 235 views
- Problem: AI Receptionist - Redundancy Send calls to a backup destination whenever your AI Receptionist is unavailable. Updated October 22nd, 2026 29 views
- How To: Mobile App - Log In and SSO Sign in to the mobile app, including with single sign-on. Updated November 3rd, 2026 486 views
- Overview: SNAPbuilder Available Features Every button type you can program on a phone with SNAPbuilder, and what it does. Updated October 22nd, 2026 268 views
- Problem: Business Marketing Messaging - Message is Longer than Expected A message is using more credits than expected: check the character count and shorten it. Updated October 28th, 2026 214 views
- Problem: Business Marketing Messaging - Missing Contacts Can't find contacts, lists or segments: search again or re-import from a file. Updated October 28th, 2026 201 views
- How To: Web Phone - Make a Call Place a call from the web phone. Updated October 22nd, 2026 353 views
- How To: AI Receptionist - Configure Time of Day Routing Send calls to your AI Receptionist during the right hours using Time of Day Routing. Updated October 22nd, 2026 41 views
- FAQs: Crexendo Desk Phone Quick answers about desk phones: hold vs. park, soft keys and conference calls. Updated October 22nd, 2026 130 views
- How To: Yealink - Factory Reset W52P/W60P Factory reset a Yealink W52P or W60P cordless base station using the Connect button. Updated October 22nd, 2026 22 views
- Overview: Go Integrator Nava for macOS A tour of Go Integrator Nava for Mac: login, quick dial, call controls, presence and dialing options. Updated October 27th, 2026 231 views
- Problem: Business Marketing Messaging - Contacts Unsubscribed after Import Re-importing contacts doesn't resubscribe them; unsubscribed contacts must be resubscribed by hand. Updated October 29th, 2026 226 views
- How To: Snom - Check your Phone's Firmware Find the firmware version on a Snom phone and compare it to the minimum required. Updated October 22nd, 2026 9 views
- Problem: Desk Phone - Star Codes Aren't Working Star codes not working: check permissions and press Send after dialing the code. Updated October 22nd, 2026 219 views
- How To: Desk Phone - Answer a Call Answer a call on your desk phone, including when you're already on another call. Updated October 22nd, 2026 225 views
- Problem: National Do Not Call Registry - Spam or Unwanted Calls Still getting spam or robocalls? How to file a complaint with the FTC or FCC. Updated October 22nd, 2026 53 views
- Overview: Crexendo Desk Phone A beginner's overview of your Crexendo desk phone: buttons, soft keys and everyday call handling. Updated November 2nd, 2026 331 views
- Problem: Business Marketing Messaging - Cannot Receive MMS Replies Not getting MMS replies: your account needs a dedicated number that can receive MMS. Updated October 30th, 2026 165 views
- How To: Create a New Answering Rule Create an answering rule that controls how your calls ring, forward, or go to voicemail. Updated October 22nd, 2026 471 views
- How To: Desk Phone - Park a Call Park a call so someone else can pick it up, and retrieve a parked call. Updated October 22nd, 2026 275 views
- How To: Move Video Meetings from Crexendo HD Steps to get your account ready to move from Crexendo HD to the new video meetings. Updated October 30th, 2026 29 views
- How To: Mobile App - Make a Call Place a call from the mobile app. Updated October 22nd, 2026 308 views
- Overview: User Scopes and Licenses Compare what each VIP license includes, from Voicemail Only through the full user seats. Updated October 26th, 2026 276 views
- Problem: Business Marketing Messaging - Can't Find Quick Message Icon Can't find the Quick Message icon: it's in the bottom-right corner of every page. Updated October 28th, 2026 216 views
- How To: Group Messaging - Start a New Conversation Start a new text conversation with a contact or number. Updated October 29th, 2026 346 views
- Error: Business Marketing Messaging - Campaign cancelled What "Campaign cancelled" means and what to do if you didn't cancel it. Updated October 29th, 2026 318 views
- How To: Group Messaging - Search for User Guides Find the right Group Messaging guide for what you need to do. Updated October 29th, 2026 525 views
- How To: Edit Remote Storage Configuration Change where call recordings are offloaded for long-term storage. Updated October 22nd, 2026 171 views
- How To: Add Remote Storage Configuration Send call recordings to your own cloud storage for long-term keeping. Updated October 22nd, 2026 198 views
- How To: Filter Call History Filter call history by date, user, or call type to find a call fast. Updated October 22nd, 2026 325 views
- Error: Business Marketing Messaging - Your account has insufficient funds What the "insufficient funds" campaign error means and how to add credits. Updated October 29th, 2026 316 views
- Problem: User Extension Overlaps with a System Feature An extension conflicts with a system feature code: how to resolve it. Updated October 22nd, 2026 149 views
- How To: Desk Phone - Transfer a Call Do an attended (warm) or unattended (blind) transfer from your desk phone. Updated October 22nd, 2026 296 views
- How To: Play Back an Archived Recording Listen to call recordings that were offloaded to remote storage. Updated October 22nd, 2026 221 views
- Error: Polycom - Application not present Fix the Polycom "Application not present" boot error by pointing the phone at Poly's provisioning server. Updated October 22nd, 2026 26 views
- Problem: Business Marketing Messaging - Custom Field Missing from Mapping Dropdown Custom field missing when mapping an import: add it with "+ Add custom field". Updated October 29th, 2026 188 views
- Overview: Group Messaging What Group Messaging is and how your team can use it for business texting. Updated October 22nd, 2026 294 views
- Problem: Night Mode Button not Showing on Phone The night mode key is missing from your phone: how to add it back. Updated October 22nd, 2026 193 views
- How To: Group Messaging - Apply Drip Campaign Add a contact to an existing drip campaign so scheduled follow-ups start sending. Updated October 22nd, 2026 274 views
- How To: Mobile App - Check Voicemail Listen to and manage voicemail in the mobile app. Updated October 22nd, 2026 235 views
- How To: Web Phone - Park a Call Park a call from the web phone so someone else can pick it up. Updated October 22nd, 2026 336 views
- How To: Mobile App - Add Another Caller to a Call Add a third person to a call from the mobile app. Updated October 22nd, 2026 347 views
- How To: Add a New Contact Add a personal contact in the portal. Updated October 22nd, 2026 262 views
- How To: Desk Phone - Conference Call Start a three-way conference call from your desk phone. Updated October 22nd, 2026 216 views
- Problem: AI Receptionist - Troubleshooting Basic checks when the CAIRO AI Receptionist isn't working as expected. Updated October 26th, 2026 219 views
- Yealink - Wallpaper Sizes and Formats Supported wallpaper image formats, sizes and file limits for each Yealink phone model. Updated October 22nd, 2026 73 views
- How To: Desk Phone - Sign In/Out of a Hot Desking Phone Sign in to a shared hot desking phone with your extension, and sign out when you're done. Updated October 22nd, 2026 63 views
- How To: Time-Based Call Routing Route calls to different places depending on the day and time. Updated October 22nd, 2026 793 views
- How To: AI Receptionist - View Analytics and Usage See call statistics and performance for your CAIRO AI Receptionists. Updated October 22nd, 2026 339 views
- FAQs: VIP Portal Updated November 2nd, 2026 275 views
- How To: Desk Phone - Make a Call Make an internal or outside call from your desk phone. Updated October 22nd, 2026 233 views
- How To: Desk Phone - Place Call On Hold Put a call on hold on your desk phone and pick it back up. Updated October 22nd, 2026 205 views
- Problem: Desk Phone - Call Park is Not Working Call Park isn't working: check the park extension, that parks exist, and the button setup. Updated October 22nd, 2026 192 views
- How To: Microsoft - SSO Enrollment Link your Crexendo VIP account to Office 365 so you can sign in with Microsoft. Updated October 28th, 2026 288 views
- Problem: Office Manager Can't See CAIRO Tile The AI Receptionist tile is missing from the portal: what to check. Updated October 22nd, 2026 198 views
- How To: VIP Portal - Edit a User Edit an existing user's profile, security, answering rules, voicemail and phones in the VIP Portal. Updated October 27th, 2026 925 views
- Problem: Calls Aren't Routing to After-Hours when Night Mode is On Night mode is on but calls aren't going to after-hours routing: how to fix it. Updated October 22nd, 2026 193 views
- How To: Web Phone - Transfer a Call Transfer a call from the web phone, blind or attended. Updated October 22nd, 2026 335 views
- How To: Web Phone - Access Open and sign in to the web phone from your browser. Updated October 22nd, 2026 522 views
- FAQs: CAIRO AI Receptionist What's created automatically when CAIRO is turned on for a domain. Updated October 29th, 2026 191 views
- How To: Add a New Voicemail Greeting Record or upload a new voicemail greeting in the portal. Updated October 22nd, 2026 424 views
- How To: Desk Phone - Check and Manage Voicemail Settings Check voicemail from your desk phone and change your voicemail settings from the phone menu. Updated October 22nd, 2026 318 views
- How To: Mobile App - Attended Transfer Talk to the person first, then transfer the call from the mobile app. Updated October 22nd, 2026 296 views
- Error: Business Marketing Messaging - Messages rejected What "Messages rejected" means and how to fix your campaign content. Updated October 29th, 2026 300 views
- FAQs: Business Marketing Messaging Answers to common questions about sending, importing contacts and campaigns in Business Marketing Messaging. Updated October 29th, 2026 336 views
- Problem: Business Marketing Messaging - Send Now Button is Disabled The Send Now button is greyed out: check recipients, message content and the Sender ID. Updated October 28th, 2026 207 views
- How To: Access SNAPbuilder Open SNAPbuilder to program the buttons on your desk phone. Updated October 22nd, 2026 358 views
- How To: Web Phone - Check Voicemail Listen to and manage voicemail in the web phone. Updated October 22nd, 2026 274 views
- How To: Group Messaging - Access Sign in to Group Messaging for the first time. Updated October 29th, 2026 364 views
- Overview: SNAPmobile A tour of the SNAPmobile app: permissions, calling, voicemail, chat, queues and known issues. Updated October 29th, 2026 427 views
- How To: Mobile App - Transfer a Call Transfer a call from the mobile app. Updated October 22nd, 2026 311 views