Who is this Guide For?
- All Users sending SMS from the MessageMedia web platform
Prerequisites
- You can sign in to the MessageMedia web platform
- You have access to at least one Sender ID (or sending number) to send messages
- Your recipients (mobile numbers/contacts/lists) are available to select
Overview
This guide shows how to send a message using the two most common methods in MessageMedia:
- Quick Message (fast, one-off messages)
- New Message (more advanced sending for larger or personalized sends)
Choose Your Sending Method
Quick Message (One-off)
Use this when: you need to send a quick, ad hoc text—similar to sending from your phone.
Step 1: Open Quick Message
- Locate the Quick Message icon in the bottom-right corner of the platform.
- Click the icon to open the Quick Message window.
Step 2: Add recipients (To)
-
In To, enter:
- a mobile number,
- a contact name,
- a group name,
- or a combination of the above.
Step 3: Compose and send
- In Compose, type your message.
- Review the character count and credits as you type.
- (Optional) Insert a saved template and/or add an unsubscribe link/keyword response if available.
- Click Send now.
New Message (More options / larger sends)
Use this when: you want more control (e.g., larger send lists, personalization, and additional tools).
Step 1: Open New Message
- From the menu, click Messaging.
- Select New Message.
Step 2: Select your Sender ID
- Use the Sender ID dropdown to choose the sender you want to send from.
Step 3: Add recipients
You can add recipients using any of the methods below:
- Manual Entry — start typing a saved contact name and select it, or enter a mobile number. You can also copy/paste a list of numbers (e.g., from a spreadsheet) into the recipient field.
- Contacts — click Search contacts, then tick the contacts you want (or select all).
- Contact Lists — click Search contact lists, tick the lists to include, and expand to uncheck specific names if needed.
- Contact Segments — click Search contact segments, tick the segments to include, and expand to uncheck specific names if needed.
- Import from File — import recipients from an Excel/CSV file.
Step 4: Write your message
- Type your message in the Message content field.
- Watch the preview update in real-time as you type.
- (Optional) Choose a saved template from the template dropdown to pre-fill your message.
Step 5: Send
- When ready, click Send now in the bottom-right corner.
Troubleshooting
-
I can’t find the Quick Message icon.
- Look in the bottom-right corner of the platform (it appears on every page).
- If you still don’t see it, try refreshing the page or signing out/in.
-
The Send now button is disabled or nothing sends.
- Confirm you’ve added at least one valid recipient.
- Confirm your message content isn’t blank.
- For New Message, confirm a Sender ID is selected.
-
My message is longer than expected / uses multiple credits.
- In Quick Message, watch the character count and credits as you type.
- Consider shortening the message or removing extra characters.
-
I’m missing contacts/lists/segments.
- Try searching again using Search contacts, Search contact lists, or Search contact segments.
- If the data is managed elsewhere, use Import from File (CSV/Excel).
FAQ
When should I use Quick Message vs New Message?
- Quick Message: best for fast, one-off texts.
- New Message: best for larger sends and additional sending tools.
Can I copy/paste recipients from a spreadsheet?
Yes. In New Message using Manual Entry, you can copy/paste a list of numbers directly into the recipient field.
How do I send to a saved list or segment?
In New Message, use Search contact lists or Search contact segments, then tick what you want to include. You can expand the group/segment and uncheck individual recipients to exclude them.
Need More Help?
If you need additional assistance, please contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com — our team is happy to help!