Business Marketing Messaging

Send SMS and MMS campaigns, manage contacts, and automate messages.

• Error: Business Marketing Messaging - Campaign cancelled What "Campaign cancelled" means and what to do if you didn't cancel it.
• Error: Business Marketing Messaging - Messages rejected What "Messages rejected" means and how to fix your campaign content.
• Error: Business Marketing Messaging - Sending limit reached What the "Sending limit reached" campaign error means and how to fix it.
• Error: Business Marketing Messaging - Your account has insufficient funds What the "insufficient funds" campaign error means and how to add credits.
• FAQs: Business Marketing Messaging Answers to common questions about sending, importing contacts and campaigns in Business Marketing Messaging.
• How To: Business Marketing Messaging - Build Strong Condition Set for Automation Build automation conditions that trigger on the right inbound messages and avoid false triggers.
• How To: Business Marketing Messaging - Create and Manage Contact Lists Create, sort, share, export, and delete contact lists for targeted messaging.
• How To: Business Marketing Messaging - Import Contacts Import contacts from a CSV or Excel file and map them to the right fields and lists.
• How To: Business Marketing Messaging - Removing Automation Condition Remove a condition from a Business Marketing Messaging automation, with a guide to each condition type.
• How To: Business Marketing Messaging - Schedule Messages Schedule one-to-one messages or campaigns to send later (prepaid accounts need auto top-up).
• How To: Business Marketing Messaging - Send a Message Send a text using Quick Message or New Message, and choose the sender and recipients.
• How To: Business Marketing Messaging - Send MMS (Picture Messages) Send images, PDFs, or contact cards by MMS, including supported file types and size limits.
• How To: Business Marketing Messaging - Send SMS Campaigns Send a bulk SMS campaign to pasted numbers, saved lists, segments, or an uploaded file.
• Overview: Business Marketing Messaging - Automation Actions & Settings What each automation action does: list changes, auto-replies, forwarding, unsubscribes, and webhooks.
• Overview: Business Marketing Messaging - Automation Conditions How conditions decide when an automation triggers, alone or combined.
• Overview: Business Marketing Messaging - Automations What automation templates are, where to find them, and best practices for testing and naming.
• Overview: Business Marketing Messaging - Campaign Status Notifications What each campaign status banner means after you send, and what to do next.
• Overview: Business Marketing Messaging - Message Status Definitions & Codes What each message status and delivery code means, and where to find them in campaign reports.
• Problem: Business Marketing Messaging - Automation Issue Troubleshooting Fix an automation that won't trigger or triggers too often.
• Problem: Business Marketing Messaging - Can't Find Quick Message Icon Can't find the Quick Message icon: it's in the bottom-right corner of every page.
• Problem: Business Marketing Messaging - Cannot Receive MMS Replies Not getting MMS replies: your account needs a dedicated number that can receive MMS.
• Problem: Business Marketing Messaging - Cannot Send MMS using Phone MMS can't be sent from the mobile app; use the web platform instead.
• Problem: Business Marketing Messaging - Contacts Imported but not on the Right List Imported contacts landed on the wrong list: check the list mapping.
• Problem: Business Marketing Messaging - Contacts Unsubscribed after Import Re-importing contacts doesn't resubscribe them; unsubscribed contacts must be resubscribed by hand.
• Problem: Business Marketing Messaging - Custom Field Missing from Mapping Dropdown Custom field missing when mapping an import: add it with "+ Add custom field".
• Problem: Business Marketing Messaging - Import fails Contact import fails or shows invalid numbers: check the file type and number format.
• Problem: Business Marketing Messaging - Message is Longer than Expected A message is using more credits than expected: check the character count and shorten it.
• Problem: Business Marketing Messaging - Missing Contacts Can't find contacts, lists or segments: search again or re-import from a file.
• Problem: Business Marketing Messaging - Send Now Button is Disabled The Send Now button is greyed out: check recipients, message content and the Sender ID.