Objective
You can access your voicemail and its settings through multiple platforms, including your desk phone, mobile app, web phone, and the Portal. This guide will walk you through accessing and managing your voicemail.
Symptoms
- I want to manage my voicemail settings
-
Can you help me manage my voicemail settings
Procedure
Checking your Voicemail
- Press the Voicemail button. It is the envelope icon.
- When prompted, enter your voicemail PIN and press #.
NOTE: If you have not set one, the default will be 1234.
- After your PIN is accepted, the system will announce a voicemail summary starting with the number of new and saved messages.
When listening to your voicemails, each message includes the following information by default:
The Voicemail Header includes Message received on [day or date] at [Time] am/pm
TIP:
- To skip the header and go directly to the voicemail message, press any key.
- While listening to any voicemail message, the Playback Menu is in effect, which is shown on the next page. Some options in that menu will cause the system to jump to the end of the message and play the After Menu.
Managing your Voicemail Settings
After you enter your PIN and hear your voicemail summary, the main menu is available to you as shown below:
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| Apr 8, 2026 | Article revamped. |