Who is this Guide For?
- All Users that log in to the Crexendo VIP Web Portal.
Prerequisites
- Google Chrome
- Access to Chrome Settings
- Administrative rights may be required depending on security settings. If unable to make these changes, please contact your IT Support.
Overview
This guide provides instructions for optimizing Google Chrome to ensure the best experience with Persona Connect. These settings help prevent session timeouts, maximize performance, and ensure stable real-time communication.
Keep VIP Webphone Active in Chrome
To prevent Chrome from suspending the Crexendo VIP Webphone and Portal, add it to the Always keep these sites active list.
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In Google Chrome, copy and paste
chrome://settings/performancein the address bar and press Enter. - Under General, find Always keep these sites active and click Add.
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Select Add sites manually, enter
portal.crexendovip.com, and then click Add.
For more details, refer to Google’s official documentation on Performance Settings.
Ensuring Persona Connect remains active prevents Chrome from terminating sessions due to inactivity.
Enable Hardware Acceleration
Hardware acceleration improves performance by offloading processing to the GPU.
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In Google Chrome, copy and paste
chrome://settings/systemin the address bar and press Enter. - Find Use graphics acceleration when available and toggle the switch ON.
- Click Relaunch to apply changes.
For more details, refer to Google’s official documentation on system settings.
Enable Microphone, Speaker, and Notifications for Crexendo VIP Webphone
To ensure full functionality of Persona Connect, allow access to the microphone, speakers, and notifications.
- Open Google Chrome and go to https://portal.crexendovip.com to bring up the Crexendo VIP Web Portal.
- Click the icon to the left of the website address to view site information.
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Select Site settings and modify the following permissions:
- Microphone: Set to Allow
- Notifications: Set to Allow.
- Sound: Set to Allow.
- Popup and Redirects: Set to Allow
- Refresh the page for changes to take effect.
For more details, refer to Google’s official documentation on site settings.
Troubleshooting & FAQs
What if my notifications or sound settings are not working properly in the portal?
- Check out our article on setting these up in detail below. Revisit Step 3 above as this also outlines enabling this.
Connect Web: Choosing your audio device
Can I use a different browser?
Persona Connect is supported only in Google Chrome. Other browsers may experience compatibility issues and should be used with caution. We are unable to provide any troubleshooting on other browsers and would require any issues to be replicated in the Google Chrome browser.
Need More Help?
If you need further assistance, contact our support team at support@crexendo.com / (855) 211-2255 or select the button below to visit our portal: