This feature will allow customers to sign in to hotdesking devices and see the line keys update with their current name and extension information on the display.

Setup for the users is identical to the following process: https://support.crexendo.com/hc/en-us/articles/8433109446423-VIP-Hotdesking

This new feature does not require users to be a Call Center Agent, they can be any scope allowing them to use express hot desking. 

EXPRESS HOT DESKING IS CURRENTLY ONLY SUPPORTED ON 3 & 4-DIGIT EXTENSIONS. PLEASE REACH OUT TO SD3 IF 5 OR MORE DIGITS ARE REQUIRED FOR HOT DESKING SUPPORT.

Once you have followed the steps in the previous article to set up the users and assigned devices to them, you will need to add a few commands to line 1 of the device to allow the line keys to update with the name and extension of the user.

1. On any SNAPbuilder-enabled phone model, navigate to SNAPbuilder and add a "custom label" line appearance key as follows. SNAPbuilder will read this label and fill in the tokens accordingly. 

[[first_name]] [[last_name]] [[extension]]

2. Once you have and resync the settings the device will download the new config and may prompt for a reboot.

3. Setup speed dial buttons on the device for *43 and *44 for hotdesk sign-in and out

4. When signing in to the new hotdesking feature you will dial *43 and then connect the call

5. When the call is established it will prompt you to enter your account number, This will be the extension you wish to use with hotdesking. (Hot desk extension is 1000, your account number would be your extension number 100)

6. Once you have entered in your account number you will need to enter your voicemail PIN to verify the phone

7. The automated voice will read off the device owner and the account number you are signing into. Press 2 to confirm and the device will begin the sign-in process.

8. Your device will then prompt for a reboot and display the name and extension of the account number you signed into the hot desk extension.
9. The signout process with *44 will prompt you to enter your voicemail pin to confirm sign-out.

If your device doesn't update the display or you don't see the device reboot, please go back to step 1 and make sure the new custom label pieces have been added to the device on line 1.