VIP Version 45.1.2 - Features and Improvements

v45.1.1 · October 7, 2026

A fix for voicemail lights turning on and off, and the Manager Portal now loads inside Microsoft Teams.

Phones

• Voicemail light behaves correctly. The message waiting light on desk phones no longer flips on and off after a very short or hung-up voicemail.

Microsoft Teams

• Portal works inside Teams. The VIP Portal no longer appears blank when opened inside the Microsoft Teams desktop or mobile app.

Security

• Security updates. Updated security libraries and tighter API permissions. No action is needed.

v45.1 · September 30, 2026

New phones from Yealink and Snom, call quality and transfer fixes, more accurate call center reports, and new agent status timers.

New phones and devices

New: these phones are now supported.

• Grandstream buttons. Programmable buttons past the 18th key are now set up correctly.
• Mitel labels. Changing a directory setting no longer breaks custom button labels.
• Busy lamp buttons. Coworker buttons no longer go missing when two employees share a first name.
• Polycom directory. Custom directory entries show only where they should, not on the main screen.

Calls and call quality

• Smoother answers and transfers. Fixed brief audio or connection problems right after a call is answered, during a transfer, or when picking up a call from hold.
• Clearer conference audio. Fixed audio issues when remote participants are added to a conference call.
• Clearer menu prompts. Fixed audio problems in automated voice prompts, like auto attendants.
• Caller ID kept on parked calls. Caller ID no longer disappears when a parked call is picked up at another location.
• Fewer failed calls. Fixed some outbound calls failing on backup routes, and improved secure (encrypted) call setup.
• Consistent routing. Calls that can't be completed now follow the same rules whether they come from outside or from another account.
• Caller ID privacy. Caller identity details are only shared with trusted systems.
• Holiday schedules. Canada and Mexico holidays no longer show a wrong "no upcoming dates" message.

Call center and queues

• New: Agent status timers. Supervisors can turn on a timer that shows how long each agent has been online or offline.
• New: Hold music between queues. You can choose whether hold music restarts or keeps playing when a call moves to another queue.
• More accurate reports. "Calls Offered" now counts only calls that reach a queue, and the transfer percentage now counts every kind of transfer.
• Callbacks in the right order. Queued callback requests are handled in the correct order.
• More stable queues. Improved stability during busy periods and when a caller hangs up just as the call is answered.
• Queue settings save correctly. Forwarding settings no longer change by mistake when saving a queue in a non-English Portal.

Call recording

• Recordings start reliably. Fixed recordings that wouldn't start mid-call, and calls that failed with a "No Dial Rule" error with certain Caller ID settings.
• Automatic cleanup. When a user is deleted, their recording settings are removed too.

Portal and accounts

• Numbers freed up automatically. Phone and text numbers are released when the user they belong to is deleted.
• Call History accuracy. The "To" field shows the right information for calls between accounts.
• Easier-to-read errors. Error messages stay next to their fields when you scroll or zoom.
• Fewer unexpected logouts. Using the Web Phone and the Portal at the same time no longer logs you out.
• Polycom sidecars. Fixed editing Polycom expansion modules in some setups.

Web Phone

• Caller ID during transfers. Caller ID shows correctly during an assisted transfer.

Security

• Stronger sign-in and API security. Several improvements to account and sign-in security. No action is needed.

v45.0.2 and v45.0.3 · August 20 to September 16, 2026

Ring-All queue recordings, faster Web Phone chats, sign-in fixes, and stability improvements.

Call recording

• Queue calls are recorded. Calls answered from a Ring-All call queue are now recorded when the agent has recording turned on.

Web Phone

• Faster chats. The Web Phone loads chat conversations faster for people with lots of contacts, and respects the setting that hides profile pictures.

v45.0.1 · July 29, 2026

Fixes for analytics, report playback, and Web Phone caller info, plus tighter user permissions.

These were behind-the-scenes fixes. Nothing changes in your day-to-day use.

v45.0 · July 1, 2026

The major v45 release: a new sign-in experience with optional required SSO and two-step verification, text message opt-out handling, more reliable notifications, and many call center and Web Phone improvements.

Sign-in and security

• New: New sign-in page. The Portal and Web Phone now share one sign-in page that sends you to the right place.
• New: Require SSO or two-step verification. Admins can require single sign-on and two-step verification for the whole account, a site, or individual users.

Text messaging

• New: Opt-out keywords handled automatically. When someone texts STOP (or END, QUIT, CANCEL, UNSUBSCRIBE), they're opted out and get a confirmation. START or YES opts them back in, and HELP sends instructions.

Notifications

• More reliable push notifications. Calls, texts, chats, and voicemail notifications arrive more reliably on the mobile app and Web Phone, including when the Web Phone app is closed.

Web Phone

• New: One Web Phone at a time. If you open the Web Phone a second time, you'll be asked whether the new window should take over.
• New: Text message queues. The Web Phone supports text message queues.
• Missed calls count. The missed calls count clears after you view it.

Call center and queues

• More accurate statistics. Queue totals, emailed reports, and transfer statistics now match the Portal, and calls where the caller hangs up during the voicemail greeting are counted as missed.

Portal and call routing

• New: Crexendo Marketplace. The Portal connects to the Crexendo Marketplace (where apps like CAIRO are enabled).