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Using Your Phone

Problem: Desk Phone - Group Voicemail Key Not Showing

Fix a group voicemail key that doesn't show on the desk phone.

Jexter Reyes

Updated October 22nd, 2026

1 min read

Article ID: 3826173

User Context

Confirm you added a Line Appearance (or equivalent) key in SnapBuilder.
Verify you selected the correct lettered extension (e.g., 8995a) for that device.
Save SnapBuilder and ensure the device resyncs/reboots.

If you need additional assistance, contact Crexendo Support at 602-903-7271 or email us at support@crexendo.com

Date	Description
May 22, 2026	Article revamped

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