Symptoms
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How to access the VIP Mobile App
Procedure
via Web Browser
- Using your web browser, navigate to Crexendo VIP Webphone
- Enter your VIP username (extension@domain) and password
- Click LOG IN to access the web phone.
If you cannot remember your username or password, you can click the links to recover them.
via VIP Portal
- Log in to the VIP Portal
- On the upper right side of the screen, click the Apps drop-down
- Select the CrexendoWebphone option, and the web phone will open in a new tab.
via Progressive Web App (PWA)
NOTE: The PWA is only available to download through Google Chrome.
- Using Google Chrome, log in to the Web Phone from the VIP Portal or go to this link
- Click on the Settings option on the left side of the screen.
- Select Install PWA to download the web phone as a Chrome app that runs in the background.
- Pin the application to your start menu, taskbar, or dock.
- Once the download is complete, click the web phone icon and log in using your credentials.
The application will run independently, without requiring an open browser tab or an active session in the VIP Portal.
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| Apr 7, 2026 | Article revamped |