Reminders
What do the blue dots on the calendar mean?
A blue dot indicates there is at least one scheduled reminder/message on that date.
Can I schedule a reminder to multiple contacts?
Reminders are designed to send scheduled messages to individual contacts. For bulk messaging, use Blasts.
Blast Campaign
Can I delete a Blast after it’s sent?
No. You can only delete Blasts in Draft or Scheduled status.
What should I include in the Compliance Footer?
Include your organization's name, why you’re contacting the recipient, and opt-out instructions
EXAMPLE: Reply STOP to unsubscribe
Drip Campaign
What is a drip interval based on?
Intervals are calculated from the time the campaign is applied to the contact.
If a contact replies, do already-sent drips get removed?
No. A reply only stops drips that have not yet been sent.
Conversation
What happens when I archive a conversation?
Archiving keeps all message history but hides the conversation from your active conversation list. Archived conversations can still appear in search results.
Can I recover deleted messages?
No. Deleting a conversation removes all messages and is not reversible.
Why do I see a consent message before my message to a new contact?
If your organization requires consent messaging, a consent message is automatically sent before your first message to a new contact (or a contact who has not yet received it) so the recipient can acknowledge or opt out.
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 602-903-7271 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| May 14, 2026 | Article revamped |