Messaging Issues

Texts, campaigns, or contacts not behaving as expected.

• Error: Business Marketing Messaging - Campaign cancelled What "Campaign cancelled" means and what to do if you didn't cancel it.
• Error: Business Marketing Messaging - Messages rejected What "Messages rejected" means and how to fix your campaign content.
• Error: Business Marketing Messaging - Sending limit reached What the "Sending limit reached" campaign error means and how to fix it.
• Error: Business Marketing Messaging - Your account has insufficient funds What the "insufficient funds" campaign error means and how to add credits.
• Problem: Business Marketing Messaging - Automation Issue Troubleshooting Fix an automation that won't trigger or triggers too often.
• Problem: Business Marketing Messaging - Can't Find Quick Message Icon Can't find the Quick Message icon: it's in the bottom-right corner of every page.
• Problem: Business Marketing Messaging - Cannot Receive MMS Replies Not getting MMS replies: your account needs a dedicated number that can receive MMS.
• Problem: Business Marketing Messaging - Cannot Send MMS using Phone MMS can't be sent from the mobile app; use the web platform instead.
• Problem: Business Marketing Messaging - Contacts Imported but not on the Right List Imported contacts landed on the wrong list: check the list mapping.
• Problem: Business Marketing Messaging - Contacts Unsubscribed after Import Re-importing contacts doesn't resubscribe them; unsubscribed contacts must be resubscribed by hand.
• Problem: Business Marketing Messaging - Custom Field Missing from Mapping Dropdown Custom field missing when mapping an import: add it with "+ Add custom field".
• Problem: Business Marketing Messaging - Import fails Contact import fails or shows invalid numbers: check the file type and number format.
• Problem: Business Marketing Messaging - Message is Longer than Expected A message is using more credits than expected: check the character count and shorten it.
• Problem: Business Marketing Messaging - Missing Contacts Can't find contacts, lists or segments: search again or re-import from a file.
• Problem: Business Marketing Messaging - Send Now Button is Disabled The Send Now button is greyed out: check recipients, message content and the Sender ID.
• Problem: Group Messaging - Away Message Troubleshooting Fix away messages that aren't sending or are sending too often.
• Problem: Group Messaging - Away Messaging Isn't Sending Auto Reply Your away message isn't auto-replying: settings and steps to check.
• Problem: Group Messaging - Blast Taking Longer to Deliver Why large blasts take time to send, and what to check if one is stuck.
• Problem: Group Messaging - Can't Edit or Delete a Reminder Why a reminder can't be changed or removed, and what you can do instead.
• Problem: Group Messaging - Consent Message Status is Not Visible The consent status isn't showing for a contact: what it means and how to fix it.
• Problem: Group Messaging - Contacts Opting-out after Starting Campaign Many contacts opting out after a campaign: tone, frequency, and consent tips.
• Problem: Group Messaging - Future Drips Stopped Sending Why later drip messages stopped, usually because the contact replied.
• Problem: Group Messaging - Message History Exports Troubleshooting Exports keep failing: check the date range and size limits.
• Problem: Group Messaging - MMS Delivery Issues Picture messages aren't delivering: file size, format, and carrier checks.
• Problem: Group Messaging - No Reminder on Calendar A scheduled reminder isn't showing on the calendar: what to check.
• Problem: Group Messaging - Reminder Sent at Wrong Time A reminder went out at the wrong time: check the time zone and schedule.