Problem: Business Marketing Messaging - No Attach message (MMS)

Written By Jexter Reyes (Administrator)

Updated at April 28th, 2026

Objective

MMS (Multimedia Messaging) in Business Marketing Messaging lets you send a file attachment (like an image, PDF, or contact card) along with a subject line and message text—helpful for marketing, announcements, and richer customer communications.
 

Symptoms

  • I don’t see Attach message (MMS)
     

Procedure

MMS is not enabled on your account yet. Follow the Escalation Information below to have MMS activated.
 

Escalation Information

Escalation Information: SD3

If you have any questions, concerns, or issues, contact the Service Desk III (SD3) team.

 

Change Log

Date Description
Apr 28, 2026 Article revamped