Symptoms

• I am missing contacts 
• I am missing lists
• I am missing segments
   

Eligibility

This article is eligible for all users sending SMS from the MessageMedia web platform

Prerequisites:

• You can sign in to the MessageMedia web platform
• You have access to at least one Sender ID (or sending number) to send messages
• Your recipients (mobile numbers/contacts/lists) are available to select
   

Procedure

Try searching again using Search contacts, Search contact lists, or Search contact segments.

If the data is managed elsewhere, use Import from File (CSV/Excel).

For FAQs regarding messaging using MessageMedia, refer to FAQs: MessageMedia.
 

Escalation Information

If issue still persists, escalate to SD3 team
 

Change Log