Symptoms
-
How to check notes in Zendesk
Procedure
IMPORTANT: Skipping this step would affect your QA scores under Parameter 2.2: Did the representative utilize all available tools/resources to assist the caller efficiently?
Before handling any tickets or customers, always check the domain notes in Zendesk.
To check:
- Go to the ticket
- Select Domain Name from the left panel
- Check the Notes section
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| Apr 11, 2026 | Article creation |