Scope

This policy applies to all physical products distributed by the company.
 

Policy Statement

Customers are not permitted to return unopened physical products more than 90 days after installation (cutover date). This policy applies to both cash purchases and rental equipment.
 

Return Eligibility

• Unopened Products:
  • Returns are only accepted within 90 days post-installation. Requests beyond this timeframe will not be approved.
     
• Opened Products: Once a product has been opened, it is no longer considered new and is subject to depreciation.
  • Returns for opened products, even within the 90-day period, are not guaranteed.
  • Approval is granted at the discretion of Operations Management through the issuance of an RMA (Return Merchandise Authorization).
     

Escalation Information

Change Log