Who is this Guide For?
- Crexendo customers using VIP Group Messaging
- All Users with access to VIP Group Messaging
What You’ll Accomplish
- Block a contact or phone number so inbound messages from that sender are not stored
- Understand what happens when a sender is blocked
- Manage your personal Blocked Senders list
Overview
The Blocked Senders section allows you to manage senders that you have previously blocked in VIP Group Messaging.
Blocking a contact will not delete the contact or previous messages, but will cause the contact to remain hidden at all times.
Important: Inbound messages from a blocked sender will not be stored and are therefore impossible to view.
Note: Blocked messages are still subject to your provider's standard message rate.
How to Block a Sender
Use the method below that matches where you are working: Conversation View, Address Book, or My Profile → Blocked Senders.
Block a Contact from Conversation View
Steps
- Open the conversation view with the contact you want to block.
- Click the Block button.
- Confirm the action (if prompted).
Result: The contact is added to your Blocked Senders list.
Block a Contact from Address Book
Steps
- Go to the Address Book section.
- Locate the contact you want to block.
- Click the contact’s name to open their profile (contact information).
- Click the Block button.
- Confirm the action (if prompted).
Result: The contact is added to your Blocked Senders list.
Block a Phone Number (My Profile → Blocked Senders)
Steps
- Go to My Profile.
- Select Blocked Senders.
- Locate the option to block phone numbers.
- Enter the phone number you want to block.
- Click Block.
Result: The phone number is added to your Blocked Senders list.
Troubleshooting
I blocked someone, but I still see older messages
- Blocking does not delete previous messages. It only prevents new inbound messages from being stored.
- The contact may remain hidden, but historical messages may still be visible depending on your view and app behavior.
Why can’t I find any messages from a blocked sender?
- Inbound messages from blocked senders are not stored, so they cannot be viewed later.
Will blocking stop message rate charges?
- No. Blocked messages may still count toward your provider’s standard message rate.
FAQ
Does blocking delete the contact?
No. Blocking does not delete the contact or previous messages. The contact remains hidden.
Where do I manage my blocked list?
Go to My Profile → Blocked Senders to view and manage blocked entries.
Need More Help?
If you need additional assistance, please contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com — our team is happy to help!