Night Mode button
Why is the Night Mode time frame set to “Always”?
The phone button controls when Night Mode is active. Setting it to Always allows the toggle to enable/disable routing without relying on a schedule.
Why do we uncheck “Enabled” on the answering rules?
The rule is typically left disabled so the Timeframe Toggle can control it from the phone.
Where do I find the TOD Routing user?
Go to Users and uncheck Hide System Users. The TOD Routing user extension is typically 1 + the phone number.
Escalation Information
Escalation Information: SD1
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Change Log
| Date | Description |
|---|---|
| Apr 16, 2026 | Article revamped. |