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Voicemail & Fax

Problem: Calls Not Routing to the Group Voicemail

Calls aren't reaching the group voicemail box: check the call flow and mailbox setup.

Jexter Reyes

Updated October 22nd, 2026

1 min read

Article ID: 3826172

User Context

Confirm the call flow routes to the Group Voicemail extension
Verify the routing condition (no-answer, busy, timeout, menu option) is correct.
Test with an external call and confirm the voicemail greeting/box answers.

If you need additional assistance, contact Crexendo Support at 602-903-7271 or email us at support@crexendo.com

Date	Description
May 22, 2026	Article revamped

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