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Group Messaging & SMS

Problem: Group Messaging - Message History Exports Troubleshooting

Exports keep failing: check the date range and size limits.

User Context

  • Exports fail repeatedly
     

Procedure

If exports fail repeatedly, validate the date range (must be within 7 days) and confirm the conversation has messages in that range.
 

Escalation Information

Escalation Information: SD1

If you need additional assistance, contact Crexendo Support at 602-903-7271 or email us at support@crexendo.com

 

Change Log

Date Description
May 14, 2026 Article revamped

 

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