Symptoms
- How to add a button in SNAPbuilder
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How to edit a button in SNAPbuilder
Procedure
Adding a Button
- On the right, navigate to the desired page and choose a button entry that is marked Unassigned.
- Click on the entry, and it will expand and allow you to modify it.
Editing a Button
- Navigate to the desired page and click on any unlocked button entry.
- It will expand and allow you to modify it as shown below.
- Select a Feature: You can choose from a variety of features.
- Target: Choose the target of the feature, such as phone number, extension, etc.
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Custom Label: Give that button an optional custom name that appears on the phone.
Example #1
Set button #4 to the Speed Dial feature. The target will be John’s phone number. The custom label can say: “John.” Now, you can press that button to call John’s phone number.
Example #2
Set button #5 to the Call Park feature. The target will be a call park extension number that your organization has already set up. The custom label can say: “Park 1.” Now, you can park and unpark calls in and out of that parking spot.
Saving the Changes
Once you have selected your desired phone configuration, you must send that configuration to your phone. When this happens, your phone will reboot if it is idle. If it is not, it will wait until you end the call and then update the phone.
To send the configuration to your phone:
- Click the arrow button next to the Save button
- Select the Save and Resync option
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| Apr 8, 2026 | Article revamped |