Admin Essentials
The must-know guides for office managers and admins.
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- How To: Add Music On Hold to the Domain and to Call Queues Add your own hold music and on-hold messages to the domain or to specific call queues.
- How To: Create and Edit Auto Attendants Build a phone menu that greets callers and routes them to people, queues, voicemail, or a dial-by-name directory.
- How To: Create and Edit Call Queues Route callers to a group of agents with Round Robin, Ring All, Linear Hunt, and other queue types.
- How To: Create and Edit Time Frames Set business hours, after-hours, and holiday schedules, then tell your phone system what to do during each.
- How To: Create, Edit, and Reset/Delete Users Add, edit, reset and delete users in the VIP Portal for Managers.
- How To: Navigate the Inventory Section of the Portal A walk through the Inventory section: phone numbers, SMS numbers, phone hardware and fax accounts.
- How To: Record Calls and Access Call Recordings Turn call recording on or off and listen to recordings (kept 90 days unless offloaded to external storage).
- VIP: How to Use VIP Analytics to Manage Your Call Queues and Agents Introduction VIP Analytics is a tool designed for Office Managers and Call Center
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