Supervisor Essentials
Monitor queues, coach agents, and run call center reports.
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- How To: Manage Calls Using the Attendant Console Answer, transfer, and monitor calls for your whole office from one screen.
- How To: Navigate Call Center as a Call Center Supervisor A supervisor's tour of Call Center in the VIP Portal: queues, agents, monitoring and reports.
- How To: Run Call Center Reports and Metrics Build, schedule and export call center reports on queues and agents.
- VIP: How to Use VIP Analytics to Manage Your Call Queues and Agents Introduction VIP Analytics is a tool designed for Office Managers and Call Center
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