Symptoms
- I can’t find the Quick Message icon.
- The Send now button is disabled or nothing sends.
- My message is longer than expected / uses multiple credits.
-
I’m missing contacts
Eligibility
This article is eligible for all users sending SMS from the MessageMedia web platform
Prerequisites:
- You can sign in to the MessageMedia web platform
- You have access to at least one Sender ID (or sending number) to send messages
- Your recipients (mobile numbers/contacts/lists) are available to select
Procedure
via Quick Message (one-off messages)
NOTE: Use this when you need to send a quick, ad hoc text—similar to sending from your phone.
- Click the Quick Message icon in the bottom-right corner of the platform. This will open the Quick Message window.
- Add recipients (To) by entering the following details:
- mobile number
- contact name
- group name
- or a combination of the above.
- In Compose, type your message.
- Review the character count and credits as you type.
TIP: This is optional, but you can insert a saved template and/or add an unsubscribe link/keyword response if available.
- Click Send now
via New Message (larger sends)
NOTE: Use this when you want more control (e.g., larger send lists, personalization, and additional tools).
- From the menu, click Messaging
- Select New Message
- Use the Sender ID dropdown to choose the sender you want to send from.
- Add recipients by using any of the methods below:
- Manual Entry: Start typing a saved contact name and select it, or enter a mobile number. You can also copy/paste a list of numbers (e.g., from a spreadsheet) into the recipient field.
- Contacts: Click Search contacts, then tick the contacts you want (or select all).
- Contact Lists: Click Search contact lists, tick the lists to include, and expand to uncheck specific names if needed.
- Contact Segments: Click Search contact segments, tick the segments to include, and expand to uncheck specific names if needed.
-
Import from File: Import recipients from an Excel/CSV file.
- Type your message in the Message content field.
- Watch the preview update in real-time as you type
TIP: You can choose a saved template from the template dropdown to pre-fill your message.
- Once ready, click Send now in the bottom-right corner.
Escalation Information
Escalation Information: SD3
If you have any questions, concerns, or issues, contact the Service Desk III (SD3) team.
Change Log
| Date | Description |
|---|---|
| Mar 31, 2026 | Article revamped. |