Objective
Crexendo VIP Group Messaging provides the platform for your business to send and receive SMS/MMS to/from your clients using several tools including auto responses, drip campaigns, text blasts, reminders, and more.
Symptoms
-
How to create a new conversation in using group messaging?
Procedure
via Desktop
- Select the Conversations button on the left navigation pane.
- Select New Conversation from the top right of the screen.
- Select a phone number from your contacts. You can choose from your address book.
- Compose your message in the space provided. The options to the left will allow you to add an attachment, apply a canned response, apply a drip campaign, configure a signature, or add an emoji.
- Once you are satisfied with your message, select the paper plane icon or (Shift + Enter) to send your message.
You can access the conversation in the future by searching or scrolling through your conversations in the Conversations section.
via Mobile App
- Within the VIP Group Messaging mobile application, select the Conversations option at the bottom of the screen.
- Select the
icon to start a new conversation. - Enter the contact(s) or the phone number(s) in the blank.
TIP: If you would like to name the conversation, you can do so from this screen.
- Once a valid phone number or contact has been selected, select Start Conversation
- Compose your message in the space provided. The options below allow you to add a picture, access your camera, apply a canned response, add a note, or add/configure a signature.
- Select
to send your message. You can access the conversation in the future by searching or scrolling through your conversations in the Conversations section.
Escalation Information
Escalation Information: SD2
If you have any questions, concerns, or issues, contact the Service Desk II (SD2) team.
IMPORTANT: Before escalating to SD2, refer to this article.
Change Log
| Date | Description |
|---|---|
| Mar 31, 2026 | Article revamped. |