Description
Crexendo VIP Group Messaging provides the platform for your business to send and receive SMS/MMS to/from your clients using several tools, including auto responses, drip campaigns, text blasts, reminders, and more.
Users
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Eligibility
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Summary
Features
Desktop App
NOTE: Your view may differ depending on whether you have purchased the Standard or Enterprise level of VIP Group Messaging.
| Features | Description | |
|---|---|---|
| 1 | Conversations | This section of the application is where you will primarily communicate with your clients |
| 2 | Contacts | Allows your to manage you contacts and details like opt-out and consent message status, import in bulk, and more |
| 3 | Canned Responses | Pre-written messages that you can use as replies to common inquiries, as away messages, and as automatic replies to keywords |
| 4 | Drip Campaigns | Allows you to send a scheduled set of messages to a contact at intervals of your choosing. Any replies received from the contact will break any future drips that have not yet been sent. |
| 5 | Blasts | A strategy used to send the same message out to a list of contacts. This is often used for marketing, staff alerts, and organization notification systems. |
| 6 | Reminders | Create reminders to send scheduled messages to individual contacts. |
| 7 | My Profile | Allows you to edit your account details, change your password, messaging settings, and block senders. |
| 8 | Integrations | Provides a list of available integrations to work with your VIP Group Messaging platform. |
| 9 | Logout | Logs you out of the platform. |
Mobile App
| Features | Description | |
|---|---|---|
| 1 | Conversations | Shows any new or current conversations. |
| 2 | Contacts |
Displays any stored contacts in your VIP Group Messaging contacts list. TIP: The option to add a new contact or import contacts can be added from this option.
|
| 3 | Account |
Allows you to manage your canned responses and templates, your signature for outbound messages, displays your profile information, and allows you to log out of the VIP Group Messaging application.
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Related Information
- How To: VIP Group Messaging - Access
- How To: VIP Group Messaging - Start a New Conversation
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How To: VIP Group Messaging - Search for User Guides
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| Mar 31, 2026 | Article revamped. |