Symptoms

• Where is the Quick Message icon in MessageMedia
   

Eligibility

This article is eligible for all users sending SMS from the MessageMedia web platform

Prerequisites:

• You can sign in to the MessageMedia web platform
• You have access to at least one Sender ID (or sending number) to send messages
• Your recipients (mobile numbers/contacts/lists) are available to select
   

Procedure

Look in the bottom-right corner of the platform (it appears on every page).

If you still don’t see it, try refreshing the page or try signing out/in.

For FAQs regarding messaging using MessageMedia, refer to FAQs: MessageMedia.

Escalation Information

If issue still persists, escalate to SD3 team
 

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