Symptoms

• How to send outbound faxes in VIP Portal
   

Procedure

VIP Faxing allows you to send and receive faxes via email, the VIP Portal, or through a physical fax machine, depending on your setup.

Crexendo configures the fax system so that only authorized users can send faxes on behalf of your organization. Customers should provide a list of email addresses of authorized fax senders.

After an authorized user sends a fax, that user will receive periodic fax status emails, such as when the fax is pending or sent successfully.

Sending an Outbound Fax via Email

1. Launch the email client and open a new email, then enter the following:
   • TO: 1 + outgoing ten-digit fax number + @fax.crexendovip.com

     EXAMPLE: 15551234567@fax.crexendovip.com 

      
   • SUBJECT: Fax Subject
   • BODY: Cover Page Content
      
2. Attach the documents you wish to fax (3 maximum)
3. Click the Send button.

After the email has been sent, you will receive an email with a delivery confirmation.
 

Sending an Outbound Fax from the VIP Portal

1. Log in to your VIP Portal.
2. Select the Fax button at the top of the screen. This will open your Fax Inbox. 

   NOTE: If you have received any new faxes, they will appear here. Click the dropdown arrow to see any sent faxes.

    
3. To send an outbound fax, select Send Fax on the right side of the screen. This will open a new dialogue box.
4. Click Browse to attach the fax you would like to send. The Caller ID displays your fax number.
5. Enter the destination fax phone number.

   TIP: This is optional. To add a cover sheet, select Add Cover Sheet and fill in the blanks provided.

    
6. Click Send

To check the status of the fax, either select the dropdown for your Sent faxes or check your email inbox for the confirmation email.
 

Related Information

• How To: VIP Portal - Receive Inbound Faxes
   

Escalation Information

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