This displays a customizable list of contacts within your organization. You can search, sort, and filter this list. In addition to what is shown below, you can click on any contact entry to display its details and initiate any kind of phone call.

This displays a list of your call activity. In addition to what is shown below, you can click on any entry to display all related history, initiate contact, and add this person as an entry in your Contacts.

Each call entry is shown with history icons:

• Inbound: Blue arrow.
• Outbound: Green arrow.
• Missed Call: Red arrow.

This displays a list of your voicemails. It displays both new and saved voicemails, to which you can listen by clicking the Play button. The image below shows a voicemail that has been transcribed using our premium transcription feature.

This displays all chat conversations and other conversations between you and others. All VIP web phone users can chat with other Web Phone and VIP Mobile users within their organization.

As shown above, each conversation is displayed as a card on the grid by default. You can close or remove any of these cards as needed. Removing a card from the grid does not delete the conversation itself.

This displays the answering rules that you can set, which tell the system what to do when someone is calling you. You can have many different answering rules, but only one rule can be “active” (depending on the date/time).

The active rule is marked by a blue dot and depends on your Time Frames:

• Time Frames: Tells the system when the answering rule is active.
• Answering Rules: Tells the system what to do during the time frame (e.g., Send all calls to voicemail.)
• Priority: If two answering rules occur at the same time, then you can choose which rule will be active by setting a priority. The web phone is one of the places you can prioritize your rules.

This displays a list of your voicemail greetings that you have created. Once the greetings are created, you can make one of them active here. You can also edit and delete them.

This area displays a list of the call parking spots for your organization (if you have any). You can park/unpark calls using this area.

For example, the parking spot (Park1) contains one parked call. It displays CallerID information about the parked call, including who parked the call and how long the call has been parked.

This area displays information for your call center on two tabs:

• My Queues tab: Displays all queues for which you are an agent.
• My Stats tab: Displays an assortment of useful statistics for all your queues.

This displays the settings for your Web Phone.

In addition to what is called out below, you can edit and set your speakers and microphone on which to take calls.