Symptoms
- How to sign in to the VIP Mobile app?
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How to log in to the VIP Mobile app?
Eligibility
To use the VIP Mobile App, the following requirements must be met:
- You have an operational Android or iOS-based mobile device and have downloaded VIP Mobile from your app store.
- You have been given access to VIP Mobile in the Crexendo phone system.
- You have a VIP username and password (the same credentials as when you log in to the VIP Portal)
If this is not the case, refer to the Escalation Information below.
Procedure
Logging In
NOTE: If you're using VIP Group Messaging, you must continue logging in with your VIP Portal credentials. This is required to support secure authentication for that service.
To log in, use your VIP credentials as your username and password.
TIP: Username should be extension@domain
Single Sign-On (SSO)
NOTE: You will need to complete a one-time SSO setup through the VIP Web Portal before signing in via Google or Microsoft.
If you prefer to use your Microsoft or Google credentials to log in to the mobile app and VIP Portal, please see the following guides based on which credentials you will be using:
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| Apr 6, 2026 | Article revamped |