Call Center & Analytics
Supervisor tools, live monitoring, and call center reporting.
I want to…
- How To: Audio Monitoring Listen in silently on an agent's call for coaching or quality checks.
- How To: Call Back for Call Queue Let callers request a callback instead of waiting on hold in a queue.
- How To: Manage Calls Using the Attendant Console Answer, transfer, and monitor calls for your whole office from one screen.
- How To: Navigate Call Center as a Call Center Supervisor A supervisor's tour of Call Center in the VIP Portal: queues, agents, monitoring and reports.
- How To: Remove Barge IN Remove star-code barge-in and call listening for every user on a domain.
- How To: Run Call Center Reports and Metrics Build, schedule and export call center reports on queues and agents.
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