Call Routing & Business Hours
Auto attendants, call queues, ring groups, time frames, and night mode.
I want to…
- How To: Add Music On Hold to the Domain and to Call Queues Add your own hold music and on-hold messages to the domain or to specific call queues.
- How To: Associate Time Frame with Auto Attendant Greeting Play a different auto attendant greeting during a specific time frame.
- How To: Create a New Answering Rule Create an answering rule that controls how your calls ring, forward, or go to voicemail.
- How To: Create a Night Mode Button Create a phone button that switches calls to your after-hours destination with one press.
- How To: Create a Ring Group Ring several extensions at once, like a simple Ring All call queue.
- How To: Create and Edit Auto Attendants Build a phone menu that greets callers and routes them to people, queues, voicemail, or a dial-by-name directory.
- How To: Create and Edit Call Queues Route callers to a group of agents with Round Robin, Ring All, Linear Hunt, and other queue types.
- How To: Create and Edit Time Frames Set business hours, after-hours, and holiday schedules, then tell your phone system what to do during each.
- How To: Create and Use Conference Bridges Create and use audio conference bridges, including dedicated vs. owned bridges and leader controls.
- How To: Create Conference Extension Set up a static conference extension that several people can dial into.
- How To: Enable Time Frame for Domain Set up company-wide time frames for inbound call routing.
- How To: Set Up Phones for an Executive and Assistant Ring both executive and assistant, hand off calls in one tap, and listen in without hold music.
- How To: Time-Based Call Routing Route calls to different places depending on the day and time.
- Problem: Calls Aren't Routing to After-Hours when Night Mode is On Night mode is on but calls aren't going to after-hours routing: how to fix it.
- Problem: Cannot Get Out of Night Mode Night mode stays on: how to turn it off from Inventory and get normal call routing back.
- Problem: Night Mode Button not Showing on Phone The night mode key is missing from your phone: how to add it back.
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