How To: Business Marketing Messaging - Send Campaign

Written By Jexter Reyes (Administrator)

Updated at April 27th, 2026

Table of Contents

Symptoms Eligibility Procedure Escalation Information Escalation Information: SD3 Change Log

Symptoms

Before sending, a confirmation pop-up may appear. You must click Confirm to proceed or Cancel to stop and make changes.

TIP: You can skip the second pop-up for smaller sends

For campaigns being sent to under 100 recipients, you can disable the second confirmation pop-up by ticking Don’t show this again checkbox before clicking Confirm.
After sending the campaign, a banner will appear showing whether the campaign was sent successfully or if action is required.

Here's a list of different types of Status banners:

Type of Banner Status	Description
Sent	Your campaign has been sent successfully.
Campaign cancelled	There was an unexpected error during broadcast processing, or a scheduled broadcast was manually cancelled. For troubleshooting steps, refer to Error: Business Marketing Messaging - Campaign cancelled
Messages rejected	Your broadcast was rejected by compliance review or may not meet requirements for the region you’re sending to. For troubleshooting steps, refer to Error: Business Marketing Messaging - Messages rejected
Insufficient funds	Your prepaid/trial account balance is lower than needed for your campaign. For troubleshooting steps, refer to Error: Business Marketing Messaging - Your account has insufficient funds
Sending limit reached	The campaign exceeds your current sending limit. For troubleshooting steps, refer to Error: Business Marketing Messaging - Sending limit reached
On hold	The compliance team is reviewing your campaign. Campaigns placed on hold are typically reviewed and released within 2 minutes. IMPORTANT: These hold filters are required for regulatory compliance and can’t be disabled.

If you have any questions, concerns, or issues, contact the Service Desk III (SD3) team.

Date	Description
Apr 27, 2026	Article revamped