Description
VIP Mobile is a mobile app that you log into using your iPhone or Android device, and it functions as a Crexendo phone. This app has all the features of a regular Crexendo desk phone and allows you to:
- Make and receive internal office calls as if you were at a desk phone.
- Transfer both internal and external calls.
- Internal and external (SMS) texting.
- View the company directory.
- Access your voicemails.
Users
No information yet
Eligibility
To use the VIP Mobile App, the following requirements must be met:
- You have an operational Android or iOS-based mobile device and have downloaded VIP Mobile from your app store.
- You have been given access to VIP Mobile in the Crexendo phone system.
- You have a VIP username and password (the same credentials as when you log in to the VIP Portal)
If this is not the case, refer to the Escalation Information below.
Summary
Overview
For the Logging In and SSO, refer to How To: VIP Mobile App - Log In and SSO
Options During a Call
While a call is in progress, a card is placed on the grid, and you have all the usual options open to you.
| Option | Description | |
|---|---|---|
| 1 | Home/Back to Phone | Keeps the call active but allows you to access the other areas of the mobile app. |
| 2 | Mute | Mutes your microphone so the caller cannot hear you. You will still be able to hear the caller speaking. |
| 3 | Speaker | Enables you to use the speaker phone option of the mobile app. |
| 4 | Camera Options | Allows you to use your camera function for video calls with other internal users with video capabilities. |
| 5 | Keypad | Reveals a dial pad to make selections. Select “X” to go back to the in-call options. |
| 6 | Hold | Places the caller on hold. Select the “Hold” button again to resume the call. |
| 7 | Record | Allows you to record all or part of the conversation, which is accessed from your phone’s local storage. Any call recordings set by the domain can be accessed by the administrator from the VIP Portal. |
| 8 | Transfer | Transfers the call directly to the number or contact you choose. To perform this action, refer to How To: VIP Mobile App - Transfer a Call |
| 9 | Add Call | Allows you to bring in another caller for a conference or three-way call. To learn more, refer to How To: VIP Mobile App - Add Another Caller to a Call |
| 10 | Attended Transfer | Allows you to speak with the person you want to transfer the call to before transferring the call. To learn more, refer to How To: VIP Mobile App - Attended Transfer |
| 11 | End Call | Ends the current call. |
Navigation Bar
The Navigation Bar has icons that you can tap to access the different areas of the app.
| Feature | Description |
|---|---|
| Quick Dial | Indicated by the Star icon, this is a fully customizable speed dial list. |
| Messages |
Indicated by the Chat Bubble icon, this is where all text messages and internal conversations are conducted. NOTE: This is NOT where voicemails are checked. |
| Keypad | Indicated by the Cloud icon, tap in the digits you need to dial internal extensions or external numbers. |
| Contacts | Indicated by the Person icon, this displays your smartphone’s contact list (if granted in your phone’s settings) as well as a full listing of your internal company directory. |
| VIP Menu | Also indicated by the Three Dot icon, this area gives you access to other Crexendo features, including Move Call, Visual Voicemail, Call Park, Call History, and User Settings. |
NOTE: You may not have other options based on your account.
Quick Dial
You can add favorite contacts from your company directory, mobile contact list, or by entering them manually. Presence status lets you see if colleagues are on a call or available. The list can be searched, sorted, and filtered, and can be viewed in either grid or list format by pulling down and holding the screen.
Messages
As stated earlier, the Messages section is where all text messages and internal conversations are conducted. Conversations started here carry over onto our other VIP products, such as the VIP Web Phone and VIP Portal. Other valuable features that can be configured are:
- One-on-one and group SMS/MMS
- Switch between multiple SMS numbers assigned to your account
- Send/receive from shared SMS numbers (set up via MAMT/Support)
- Smart contact identification using your VIP/NS contact list and local address book
- Enhanced “New Message” with secure search of VIP contacts
- Add, edit, or call contacts directly from Messages (VIP User Contacts)
- Send media: Images (png, jpg, gif), audio (mp3), emojis, and doc, docx, xls, xlsx, txt, PDFs
- Messages from shared numbers are fully accessible to all assigned users, though only the number owner can delete them.
NOTE: The VIP Mobile App will only show your Crexendo VIP contacts and NOT your personal cell phone’s contact list unless you allow it. Names displayed in your messages are attempted based on your company contacts and local address book of allowed contacts.
Keypad
This is where you make all your internal and external calls.
If you have new voicemails waiting, a voicemail button will appear on this screen. Tapping this button will call the Voicemail audio menu system, or you can access the voicemail through the Visual Voicemail option in the VIP Menu
After the other party picks up the call, this screen will change to the On-Call screen. See below to explore options when you are on a call.
Above the Navigation Bar (top right) is the Options button, indicated by the Three Lines icon (Android) or Gear icon (iPhone), where you can change the app settings.
Contacts
This includes access to your smartphone’s contact list (if granted), and a full listing of your internal company directory. It is easy to switch between the two directories (see below). Tap the magnifying glass icon to search your contacts.
VIPMenu
Tapping here will give you access to additional Crexendo features:
Visual Voicemail
This area enables you to listen to and manage your voicemails visually.
NOTE: This screen does not call the audio voicemail system.
You will be able to read your voicemails if the transcription function enabled.
Call History
For Users
This section shows any business calls placed, received, or missed that are sent to your extension.
NOTE: Your personal cellular number’s call history will NOT be shown here.
Tap the Search calls bar to search your call history.
To save space, multiple calls to/from the same user are added into one line and can be viewed individually by tapping on the 
icon to the right.
For Office Managers
As an admin, you have all the available features in Call History as a user plus two additional features:
- In your Call History, you can see all calls that have come into the domain or only see the calls for your extension.
- If there is a call recording for the call, you can access it from Call History
User Settings
This section allows you to make the following changes:
| Outbound Numbers | If you have access to multiple phone numbers, you can adjust what your caller ID number shows including your SMS number if configured. |
|---|---|
| Enable/Disable Quick Dials | This will create or disable your favorites list in the Quick Dial section. |
| Answering Rules | You can change your active answering rules that have been configured in the VIP Portal. |
| Voicemail Settings |
Allows you to customize your voicemail settings in the following ways:
|
Related Information
- How To: VIP Mobile App - Log In and SSO
- How To: VIP Mobile App - Make a Call
- How To: VIP Mobile App - Transfer a Call
- How To: VIP Mobile App - Attended Transfer
-
How To: VIP Mobile App - Add Another Caller to a Call
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| Apr 6, 2026 | Article revamped. |