Reports & Quality
Live and historic reports, Voice of Customer, and QA reviews.
I want to…
- CXHub: Historic Reports Use CXHub Interaction Analyst for historical reports, with data limits and a glossary of terms.
- CXHub: Live Reports Real-time CXHub reports on today's agents, calls, dispositions, SLA, SMS and more.
- CXHub: Voice of Customer (VOC) Use CXHub Voice of Customer to see customer sentiment, trends and transcripts from recorded calls.
- How To: CXHub - Set Up QA (AI Quality Review) Configure parameters, categories, and templates so QA automatically scores recorded calls.
- How To: CXHub - Set Up Voice of Customer (VOC) Configure snapshots, topics, and insights to analyze what customers say on recorded calls.
No articles match this filter.