Objective

Create a Night Mode / Time Frame Toggle button that routes calls to an after-hours destination.
 

Symptoms

• How to create a night mode button
• How to toggle after-hours destination
• I can’t get out of Night Mode
• The Night Mode button doesn’t show up on the phone
• Calls aren’t routing to after-hours when Night Mode is ON
   

Eligibility

• Access to the correct Domain in the Crexendo VIP Portal
• The phone number and your after-hours destination (answering service number or after-hours extension)
• Access to Users, Time Frames, and Inventory
• The device is listed under Inventory > Phone Hardware (MAC address visible)
   

Procedure

1. Open Time Frames
   1. In the Crexendo VIP Portal, select Time Frames
   2. Select the correct domain
      
      
2. Create Night Mode time frame
   1. Select Add Time Frame
      
      
   2. Name the timeframe. In this example, we named the Timeframe “Night Mode”
   3. Set the time frame to Always
      
      
   4. Select Save
       
3. Show the System Users
   1. Go to Users
   2. Uncheck Hide System Users
      
      
4. Find the TOD Routing User
   1. Locate the TOD Routing user for the phone number you’re enabling Night Mode for
   2. Confirm the extension is 1 + the phone number
      
      
   3. Open the TOD Routing user and go to Answering Rule
      
      
      

      TIP: If you don’t see TOD Routing users, confirm Hide System Users is unchecked.

       
5. Add the Night Mode answering rule (TOD Routing)
   1. Select Add Rule
   2. Select the Night Mode time frame
   3. Uncheck Enabled
      
      
   4. Check Call Forwarding, then select Always
   5. Enter the after-hours destination (number or extension)
   6. Select Save
      
      
6. Move Night Mode to the top (TOD Routing Priority)
   1. Drag and drop the Night Mode rule to the top of the list
      
      
   2. Select the Save button that appears at the top of the rules list
      
      
7. Search and open the end user
   1. Return to Users
   2. Select the user who needs the Night Mode toggle available on their phone.
      
      
   3. Open the Answering Rules tab
       
8. Add the Night Mode answering rule for the end user
   1. Select Add Rule
      
      
   2. Select the Night Mode time frame.
   3. Uncheck Enabled
      
      
   4. Check Call Forwarding and select Always
   5. Enter the after-hours destination (number or extension)
   6. Select Save
      
      
   7. Leave this Night Mode rule at the BOTTOM of the end user’s priority list
       
9. Add Night Mode to the Phone Number’s Time-of-Day Routing
   1. Select Inventory
   2. Select the phone number
   3. Add the Night Mode time frame to time-of-day routing
   4. Select the appropriate treatment and destination
   5. Select Save
      
      

      NOTE: If you cannot get back out of Night Mode, drag the Night Mode time frame to the bottom of the other time frames and Save.

       
10. Open SNAP Builder
    1. In Inventory, open the Phone Hardware tab.
    2. Select the device MAC address. This opens SNAP Builder
       
       
11. Assign the Line Key as a Timeframe Toggle
    1. Select the line key you want to use for Night Mode
    2. From Select a Feature, choose Timeframe Toggle
       
       
    3. Type Night Mode and then select it
        
12. Set the Target User, then reboot the phone
    1. Set Target User to the TOD Routing user (1 + Phone Number).
    2. Select Save
       
       
    3. Reboot the phone to apply the change
    4. Test by toggling Night Mode ON and OFF and placing a test call.
        

Related Information

Expected Results

• The desk phone displays a Night Mode (timeframe toggle) line key.
• When toggled ON, calls route to your after-hours destination.
• When toggled OFF, calls return to normal routing.
   

Escalation Information

Change Log